Important Notice: On 19 May 2024 at approximately 19:30 CEST, our system sent out order confirmation emails for previous purchases. These emails were sent in error.
Rest assured, no new orders have been placed on your behalf, and your account has not been charged. We apologize for the inconvenience.

Find & fix an issue yourself

This troubleshooter applies only to Fairphone OS. If you are using a custom ROM, such as /e/OS, and you need assistance, contact the custom ROM provider. If you need further assistance from Fairphone, you must install Fairphone OS first.

Note: If you didn't receive a confirmation email after submitting your request at the end of the troubleshooting steps, please try a different browser or reach us via our contact form where we’ll be happy to help you further.