Find & fix an issue yourself

This troubleshooter applies only to Fairphone OS. If you are using a custom ROM, such as /e/OS, and you need assistance, contact the custom ROM provider. If you need further assistance from Fairphone, you must install Fairphone OS first.

Note: If you didn't receive a confirmation email after submitting your request at the end of the troubleshooting steps, please try a different browser or reach us via our contact form where we’ll be happy to help you further.

Due to a high volume of requests, we have limited our chat opening hours to assist as many customers as possible. If you have an open request, please know we are working hard to get back to you as quickly as we can. For urgent matters, direct support is still available on Thursday and Friday from 09:00 to 12:00. Thank you for your patience.