How to make a Factory reset on Fairphone 2


Here's how to reset your Fairphone 2 to factory settings, which will remove all your personal data.



Make sure to back-up your data first

Before you perform the reset, we recommend to make a backup (if possible).
Save your pictures, music and all private files or make a mirror image of the content of your phone. You can save them on a micro-SD card, download them on your computer, or synchronise with your Google account.



How to proceed with the reset


Fairphone 2 starts normally

If your Fairphone 2 is starting normally, you can perform a reset via the Settings menu:

Settings > Backup & reset > Factory data reset > Reset phone


Fairphone 2 doesn't start anymore

If your Fairphone 2 does not start anymore, you will have to perform the reset using the system recovery:

  1. Make sure your phone is turned off.
  2. Press and hold the power button first and the volume up button right after. Keep them both pressed until the Fairphone logo appears, which could take up to five seconds.
    It might take the phone up to one minute to enter the system recovery.
  3. Once the phone reaches the system recovery, you'll be facing a different screen based on your current version of the OS.
      • If you have Android 5 or 6 installed, you'll see an Android robot lying on its back with the message No command.
        • If you already see a menu that you can navigate, you are running Android 5. You can proceed to step #4.
        • If you don't see the menu, you are running Android 6: press and hold the power button, wait for a second and then press and release the volume up button. The menu should now be accessible.
      • If you have Android 7 installed, you'll see a menu from the Team Win Recovery Project. Jump to step #5.

  4. Android 5 or 6

    Use the volume up and volume down buttons to navigate into the menu. Confirm your choice with the power button
    1. To proceed with the reset, select Wipe data/factory reset.
    2. Select Yes -- delete all user data to confirm that you want to delete your personal information.
    3. Once the action is complete, the message Data wipe complete will appear.
    4. The system recovery menu will appear once again. Select reboot system now. Press the power button to confirm and restart your system. Jump to step #6

  5. Android 7

    1. Tap on Wipe, then Swipe for Factory Reset
    2. Once the action is complete, the message Done will appear
    3. Swipe to reboot

  6. You are done! The first boot will take longer than usual, as the system has to initialize.
  7. In case you want to leave the system recovery instead of wiping the data, use the first entry 'reboot system now'. This will take you back to the regular operating mode. Or you can take the battery out.


Once you performed the reset


If you are trying to troubleshoot a problem

In case you did a Factory reset to try and fix a software issue, we recommend not to restore your data right away.
Test the phone for a day or two without installing any superfluous application or restoring unnecessary data.
If the issue is gone, proceed with restoring your data and application. Try not to do all at once though: if you perform a step-by-step restoration you might be able to identify any application or setting that caused the issue in the first place.


If you are giving the device away

If you performed the reset to sell or gift the phone to someone else, you can now proceed to do so without worrying about your personal information.



Google security feature

On Android 6 or Android 7, performing a factory reset via system recovery will NOT delete any Google account login information stored on the phone.
This is a safety measure Google implemented with Android 6 to add an extra layer of security. As soon as you reboot the phone you will be asked to log into the Google account which was registered on the phone at the time of the reset. If you can not access this account even though it is yours, contact Google to help you gain access. If you can not access this account because it is not yours, contact the person who gave or sold it to you. 

If you are planning on selling the phone, execute the factory reset from the Settings menu (see Fairphone 2 starts normally).



Conclusion

You should now be able to perform a factory reset on your phone. Still having issues? Get in touch with our customer support!