How do I change or cancel a Fairphone Gift Card?
Change the email address of the recipient
When you have entered an incorrect email address for the recipient of the gift card, you need to contact Customer support. When the gift code has been used, it is not possible to cancel and resend the Fairphone Gift Card.
Change the amount on the Fairphone Gift Card
If you haven’t paid for the Fairphone gift card yet,
- Log in your account
- Cancel the order via My account → My orders
- Place a new order for a Fairphone Gift Card with the right amount
Once you have paid for the order, it is not possible to change the number of items or value of the Gift card. You have then two options left: either cancel the order if it hasn't been redeemed, or buy an extra Gift card.
Cancel a Fairphone Gift Card
Customer support can cancel and refund your Fairphone gift Card, if:
- You notify us within fourteen days after the issue of the Fairphone Gift Card
- The Gift card has not been used yet
When fourteen days have passed or the gift card code has been used, it is not possible to cancel the Fairphone Gift Card anymore.