How can I give and use the Fairphone Gift Card?

As the price for a whole device, spare part or accessory is not for every budget, we have the Gift Card for you. This way you can give a present to a Fairphone owner or owner-to-be within your budget. Read on to see this works. Scroll further when you received a gift card for the instructions.

 


Give a Fairphone Gift Card

The Gift Card is a unique code that we send to the receiver on behalf of the sender. The person who buys the card, will not receive the unique code. The sender will receive an order confirmation.

To give a beloved one a Fairphone Gift Card:

  1. Go to our online shop.
  2. Select the Gift Card and select the amount you want to put on it.
  3. Add it to your cart.
  4. Read and accept the Terms and Conditions.
  5. When you place the order, we send you an order confirmation via email with the product code (SKU) of the Gift Card, this is not the unique Fairphone Gift Card account code.
  6. When your payment is processed successfully, we send a payment confirmation via email with the invoice. This moment is the date of issue.
  7. The receiver of the Gift Card receives a mail with a unique code they have to apply to their cart before checkout. If they did not receive it, let them check their spam folder first.

When you do not receive these confirmation e-mails, check your spam folder first. If they are not there, log in your account to check if your mail address is correct.

 


Use a Fairphone Gift Card

When you are the lucky recipient of a Fairphone Gift Card, use it when you place an order.

To make use of a Gift Card code:

  1. Go to our online shop to place your order.
  2. Go to your cart.
  3. At the right side of the order overview, you see the text Gift Card.
  4. Click on that text or on the arrow down to open the text field with the example text Enter your code.
  5. Enter the unique code you received in your email.
  6. Push the blue button Apply below it.
  7. Verify that the amount was applied to your order.
  8. If so, proceed and push the blue button below Checkout. If not, contact our Customer Support.
  9. Fill in all the required fields in Checkout.
  10. Read and accept the Terms and Conditions.
  11. Pay for the remaining amount if applicable.
  12. Via email, you will receive:
    1. An order confirmation. 
    2. A payment confirmation with an invoice that shows the Fairphone Gift Card account code and the amount used for that order.

 


Check your Fairphone Gift Card Balance

It is possible to check the balance of your Gift Card account.

To see it:

  1. Go to the online shop and add any item that is covered by your Gift card to your cart.
  2. Go to your cart.
  3. On the right side of the order overview, you see the text Gift Card.
  4. Click on that text or on the arrow down to open the text field with the example text Enter your code.
  5. Enter the unique Gift Card account code you received in your email.
  6. Click on the blue text Check Status below it.
  7. A field will show with all info:
    - Code,
    - Status,
    - Current balance,
    - Expiry date.
  8. In case you want to continue with your order, push the blue button Apply:
    1. Verify if the amount was applied to your order.
    2. Proceed and push the blue button below Checkout to place your order.
  9. In case you don't want to use your Gift card now, click on the blue text Remove next to your Gift card code above the Subtotal.
    In case you don't want to proceed with the order, you can empty your cart. 

GC_status_remove.png

 

-IMPORTANT-
  • The Fairphone Gift Card has an expiration date of 36 months (3 years) counting from the date of issue. Once you add the gift card to your balance in your account, the funds will not expire.
  • It is not possible to combine more than one gift card or discount code. Per order, you can use only one code.

 


If after reading the article you need more help, get in touch with our Customer Support.