Troubleshooting issues with your bank transfer

When you use a bank transfer, please take note of the following conditions:

  • Our payment partner Buckaroo sends the payment instructions to your email account;
    • If you cannot find the instructions, please check your spam folder. Search for “Buckaroo Online Payment Services”
  • Make sure to include the correct payment reference in the transfer; otherwise we cannot link your payment to your order;
  • Fill in “Buckaroo Online Payment Services” as the recipient
  • Payments can only be made in euros, not in any other currency
  • Make sure that the conversion costs will be on the sender -not the receiver- otherwise your payment is not correct and therefore not automatically processed. 

 

Please note

  • Bank transfers can take up to five (5) working days to be processed
  • You can track the status of your bank transfer here
  • You can always make an (international) bank transfer to our bank account in the Netherlands. 
    • For some countries we also offer a local bank account - see the detailed information in your email. If you are transferring to a local bank, you do not need to use a BIC. Then, simply transfer using the IBAN. You can find the following local banks in your instructions:

 

Bank

Location

IBAN starts with:

WGZ (Westdeutsche Genossenschafts-Zentralbank)

Germany

DE

Deutsche Bank

Austria

AT

Deutsche Bank

France

FR

BNP Paribas

Belgium

BE

Rabobank

Netherlands

NL


In case we need to troubleshoot other bank transfer issues we need as much information as you can give. Please contact our support team and include a screenshot of the details you filled in in your online banking and provide us with a screenshot of the error message your online banking gives you.

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