How can I recycle my phone?

To give your abandoned phones a new life, we have a recycling program for you.

 

How it works:

 

  1. Go to our recycling program page for the instructions and the form you need to fill in

  2. Request a free shipping label

  3. Prepare your phone

    1. Gather your phone and any accessories you can find  

    2. Leave the battery inside your phone. Don’t include them if they’re bloated or swelling!

    3. Remove your SIM card and/or memory card and erase your personal data. Our recycling partner will wipe the data from your phone. To be safe, you may want to do a factory reset by yourself first

  4. Package your phone

    1. Wrap the phone and accessories securely in tissue paper or bubble wrap
    2. Place everything in a sturdy box. Add more newspaper or bubble wrap to keep things from sliding around 

  5. Print the shipping label we sent you and tape it to your box

  6. Drop it off at a DHL point 
  7. Your phone will be reused or recycled to get the maximum value from the materials.


 

Please note:

  • We prefer to receive phones that can still be used. If your phone is very old or no longer working, we recommend taking it to a local recycling point

  • Find your IMEI number:

    • On the back, side or inside the phone

    • Underneath the battery

    • On the original phone packaging 

    • By calling *#06# 

  • Our DEKRA-certified partner removes all personal data from your phone. For peace of mind, you may wish to delete the data yourself before sending in your phone

  • Any revenue we receive from your old phones we use to support this recycling program and all our other social and environmental projects

  • It can happen that the cost of shipping is greater than the value that it would bring to our recycling program. In that case we recommend that you recycle your phone locally
  • Except for Closing the Loop, we have no direct ties to the recycling companies we suggest. Please be sure to read the terms and conditions on each website before sending in or dropping off your phone
  • When you want to recycle a spare part or module, you can do this via your local e-waste recycling point.

That's it! Thanks for supporting safe recycling and helping Fairphone extend the lifespan of mobile phones.

Was this article helpful?
13 out of 16 found this helpful
Have more questions? Submit a request

Can't find what you're looking for?

Ask the community
Visit forum