All current payment transactions are handled via our payment partner Adyen. (Orders before August 2019 were done via Buckaroo Online Payment Services.)

The transaction statement on your bank transaction overview will always mention our payment partner Adyen, not always Fairphone B.V.

If you did not receive an order placement confirmation and/or a payment confirmation and they are not in your spam folder - something went wrong:

• Your order was not placed.
• Your credit card payment did not succeed.
• Your bank transfer did not succeed.

Payment options

We accept the following forms of payment:

Credit card

International payment service with a credit card. Debit cards are not accepted.

We accept Carte Bancaire for France and VisaDankort for Denmark.

For all countries we ship to, we accept: American Express, Diners, Discover, JCB, Maestro, Mastercard and Visa.

Payment fee is 1,2%.

If you encounter issues with your credit card payment, consult this support article.

Bank transfer 

You will receive an email from Fairphone with specific payment instructions within an hour after placing the order. That email will state the national or international IBAN and BIC numbers that you can use for your transaction. Make sure to include the correct payment reference in the transfer so we can link your payment to your order.

If the e-mail does not arrive:

1. Check your spam folder.
2. If you still can't find it, consult this article on troubleshooting your bank transfer issue.
3. When this doesn't solve the issue, contact our Customer Support.

If your bank transfer didn't arrive within 5 working days, check your bank account first:

• You can find the IBAN and BIC numbers that you used for your transaction in the payment details of your bank account overview. Check if they are the same as the IBAN and BIC number in the payment instruction mail.
• If it does not state the IBAN or BIC, use the transaction id when you contact your bank or payment platform to find out.
• If the IBAN and BIC are correct, more than 5 business days have passed and you have read our troubleshooting article, contact our Customer Support.

Payments sent by bank transfer can take up to 5 business days to process. Additional bank charges may apply for international bank transfers. For customers from Switzerland, make sure to use an IBAN transfer and not a SWIFT transfer. 

We offer local bank transfers for the following countries:

• Belgium
• Germany
• Netherlands
• United Kingdom

We offer international bank transfers for the following countries:

PayPal

You can transfer payments from your PayPal account, directly or via your credit card (MasterCard, Visa) or a debit card. If you're not a frequent PayPal user, you may be able to make credit card payments as a guest up to 7 times, so without creating an account.

The payment fee is € 1,99 per order - independent of items in your order or shipping country.

If you have any issues paying through PayPal, contact PayPal customer service.

In case you encounter other issues, contact our Customer Support, especially when you have raised an issue in the PayPal resolution center.

Online Banking

You can transfer payments directly from your bank account via these (inter)national payment services.

• Bancontact (Belgium)
• iDeal (Netherlands)
• Giropay (Germany)
• Klarna Sofortüberweisung (Austria, Belgium, Germany, and Switzerland)
• UnionPay (ExpressPay/SecurePlus)(all countries we ship to except the UK)
• Bank Payment (Estonia, Finland, Latvia, Lithuania)
• Trustly (Czechia, Estonia, Finland, Latvia, Lithuania, Sweden)

For all these services, there's a payment fee is 1,2%., expect for iDeal, which is free of charge.

Pay-after-delivery (Klarna Payment)

Klarna offers pay-after-delivery options and installment plans for a smooth one-click purchase experience.

The payment methods you can choose from are: Pay Now (card payments), Pay Later (up to 30 days), Pay in 3 installments, and Financing (installment plans of 6, 12, 24, and 36 months).

You sign up for these services during checkout in our online shop. The Pay Now, Pay Later, or Financing contract will be between you and Klarna. Klarna will pay Fairphone B.V. directly for your order, and the follow-up payments will happen between you and Klarna.

In case of a return for a refund during the cool-off period, we will refund the payment of your order to Klarna directly. You must contact Klarna about information for payments between you and them.

Klarna Pay Later

Pay Later is available only for the following countries:

• Netherlands
• Germany
• Belgium
• Austria
• United Kingdom
• Finland

After signing up, Klarna sends you a separate invoice for this payment service and a payment timeframe. You do not have to pay any additional fees or an interest rate.

You can find the Terms & Conditions for Klarna Pay Later here.

Klarna Pay in 3

Pay in 3 installments is available only for the following countries:

• Netherlands
• Portugal
• Ireland
• Spain
• Italy
• France
• United Kingdom

Once the shipment is confirmed, Klarna will email you detailed instructions on when and how the payment will be claimed. Your order amount will be divided into 3 equal parts, to be paid to Klarna over 3 months. Klarna will automatically transfer each payment from the credit/bank card connected to your Klarna account.

You do not have to pay any additional fees or an interest rate.

You can find the Terms & Conditions for Klarna Pay in 3 here.

Klarna Financing

Financing is available only for the following countries:

• Germany
• Finland
• Austria

You can pay the order amount to Klarna in 6, 12, 24, or 36 months. During Checkout, you can select your choice in the drop-down menu when you select Klarna Financing as a payment option. Each time plan has its own associated interest rate. These interest rate fees differ per country. Your financial details will be verified by Klarna (it takes only a few seconds). Once your financial details are verified, the purchase will be completed. The first payment is due one month after your order has shipped.

You can find the Terms & Conditions for Klarna Financing here.

If after reading the article you need more help, contact our Customer Support.