My FP1 does not connect to a Wi-Fi network.

Problems with Wi-Fi (WLAN) can have different root causes.
To troubleshoot this issue, follow the steps below:
  1. Open the pull-down menu and to see if your Wi-Fi is on. If not, tap the icon to activate it
  2. Go to System Settings, click on Wi-Fi and choose a network connection from the list
  3. A pop-up will ask you to enter the password. If you do not know the password, ask the network administrator
    1. If you receive an Authentication error, you entered the wrong password or the password was changed recently
  4. Select the network you want to use and select Forget network.
  5. Restart your modem/router and reconnect with the correct password
If the issue persists:
  1. Go to Advanced options 
  2. Edit your Proxy Settings, IP Settings, Gateway or DNS server.


If you have a FP2, please consult the Wi-Fi related support article or the bugtracker.

For FP3 related Wi-Fi issues, consult the support article.