How to perform a Factory Reset on my Fairphone 1

By doing a "hard reset" of your Fairphone 1, you are reverting it to factory settings. Thus, you should be very certain you want to erase all the data, files and so on from your phone before you follow these instructions. We recommend performing a backup of all your music, pictures and so on before you start the hard reset procedure.

Step 1: Preparation
Please note: this step is only necessary for FP1 users, if you own a FP1U (released mid-2014), you can go straight to step 2.

 

  1. Go to System Settings  Backup & Reset  Factory Data Reset scroll down
  2. Select "Erase Phone Storage"
  3. Press the "Reset phone" button.
  4. Your Fairphone will restart itself and erase all content. After this is finished and you still see your personal data, proceed with Step 2.

 

Step 2: Performing the Hard Reset

Battery should be well-charged (at least 80%), and remove any cables connected to the phone

  1. Turn your phone OFF
  2. Press and hold the Power button first and then Volume Up button combined until you see the green Android robot on the screen (if you see white text instead - select Recovery Mode from the list - this will bring you to the green robot)
  3. Press the Power button shortly and the "Android System Recovery" screen with orange text will appear
  4. Use the Volume Down button to scroll down in this menu and select "Wipe data/factory reset"
  5. Confirm with the Volume Up button 
  6. With the Volume Down button you can scroll down and select "Yes - delete all user data"
  7. Confirm with the Volume Up button
  8. You will return in the "Android system recovery" menu
  9. With the Volume Down button scroll down and select "Wipe cache partition"
  10. Confirm with the Volume Up button
  11. You will return in the "Android system recovery" menu
  12. Select "Reboot system now"
  13. Confirm with the Volume Up button
  14. Now your Fairphone will boot up normally

Please note: by performing the above procedures, all your data on the Fairphone will be erased. We recommend making a backup before you start with this process. When you finish performing the hard reset, you'll have to set up the phone again from the beginning.

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