How can I check the status of my order?
To check the status of your order, follow these steps:
- Log in to the Fairphone webshop
- When in your account, click My Orders to see the status of your order
- Pending means that your payment is not yet complete and your order is not in the shipping process yet. You can still change the delivery address (within the same country) or cancel your order
- Awaiting payment means that we haven't successfully received your payment. If this is not in order, contact Customer Support. You are still able to cancel your order yourself if needed and no payment is in its way to us
- Processing means your payment is final and your order is ready to be shipped.
- You cannot cancel or change your order yourself anymore: please contact us to do this for you.
- We might be able to change your shipping address. The new address must be within the same country. Otherwise we can cancel and refund your order and you place a new one with proper shipping country.
- Nota bene: When you change your address on the website does not mean it is changed in current orders. To be sure it is still processed for the order you want, contact Customer Support
- Complete means your order is on its way to you or your order has already arrived. Nothing can be changed.
- Cancelled means your order has been cancelled and can not be uncancelled. This could be due to several reasons, most often due to payment problems. If you cancelled yourself but already paid for the order, contact Customer Support. We then need to refund your payment as a separate process.
Have more questions? Submit a request