Can I cancel my order?
It depends on the status of your order if it is still possible to cancel it.
- When you placed an order but did not make a payment, you can cancel the order.
- When you paid or the payment is on its way, contact customer support. They can maybe stop the shipment and refund your payment. If not, they can start a cool-off procedure.
To see if you can still cancel your order:
- Log in your Fairphone account.
- Select My orders
- At the right side of the order you see options in blue text:
- If the option Cancel order is shown, you can cancel your order. Unless you have a payment on its way, then continue with step 3.2.
- If the option Cancel order is not there, it is not possible to cancel your order yourself. Contact customer support.
If you have any additional questions, please contact us.