How can I cancel my order?
Order status ‘Awaiting payment’? Cancel yourself
You can cancel your order yourself when your order still has the status Awaiting payment and a payment is not on its way to us.
To cancel your Fairphone order, follow these steps:
- Go to the Dashboard of your Fairphone account
- Select Account Overview
- Select Cancel Order behind the order you want to cancel (see picture below)
- In your account the order now has the status Cancelled
Order status Processing or Complete - we have to cancel for you
Once you have paid for your Fairphone, our Support team has to perform the cancellation and stop the shipping process. In this case, please contact us as soon as possible.
In case your order can not be stopped and ships, you will have to wait for your Fairphone order to arrive and send it back to us.
If this happens, let us know within 14 days you want to return your order via our support team!
Find out more about the return process.