How can I cancel my order?
Order status ‘Awaiting payment’? Cancel yourself
You can cancel your order yourself when your order still has the status Awaiting payment and a payment is not on its way to us.
To cancel your Fairphone order, follow these steps:
- Go to the Dashboard of your Fairphone account
- Select Account Overview
- Select Cancel Order behind the order you want to cancel (see picture below)
- In your account the order now has the status Cancelled
Order status Processing or Complete - we have to cancel for you
Once you have paid for your order, our Support team has to perform the cancellation since it concerns a refund too. In this case, please contact us as soon as possible and within 14 days you want to return your order via our support team!
- When your order has this status, it will ship. You will have to wait for your Fairphone order to arrive so you can send it back to us.
- In the mean time, we can start the return process and send you the instructions to send the order back.
Find out more about our Return Policy.