How can I cancel my order?

You can only cancel an order yourself when the order status is "Awaiting payment". If your order status is any other, please contact us.

 

Order status ‘Awaiting payment’? Cancel yourself

 

You can cancel your order yourself when your order still has the status Awaiting payment and a payment is not on its way to us.

To cancel your Fairphone order, follow these steps:

  1. Go to the Dashboard of your Fairphone account 
  2. Select Account Overview
  3. Select Cancel Order behind the order you want to cancel (see picture below)
  4. In your account the order now has the status Cancelled

 

 

Order status Processing or Complete - we have to cancel for you

 

Once you have paid for your Fairphone, our Support team has to perform the cancellation and stop the shipping process. In this case, please contact us as soon as possible.

In case your order can not be stopped and ships, you will have to wait for your Fairphone order to arrive and send it back to us.

If this happens, let us know within 14 days you want to return your order via our support team!

Find out more about the return process.

 

Was this article helpful?
8 out of 17 found this helpful
Have more questions? Submit a request

Can't find what you're looking for?

Ask the community
Visit forum