Fairbuds: Repair Price list and FAQ Cordon Repair Center
These prices are for repairs that are not covered by our warranty and performed by our Service Center. In case your repair is covered by the manufacturing warranty, your repairs are free of costs. In that case, verify this by getting in contact with our Customer Support.
- This price list is not comprehensive and shall be updated over time.
- The repair center is located in an EU country, so the prices are in Euro (€).
- We want to be sure that you are aware of the costs involved in a repair - including material, shipping, and handling costs - before you send in your Fairbuds for repair.
- To make an informed decision, read our Repair policy and the FAQ at the bottom of this page.
- The exact price of your repair depends on the technical diagnosis performed by our Service Center.
If our technicians decide that the warranty does not cover your service request, we will use the price list below to provide you with a quote. In your quote, there may be items that are not mentioned in this list yet.- You can accept the quote by paying the costs.
- It is also possible to only pay for the shipping costs to have the device sent back to you without repairs.
- The third option is to abandon the device and we will recycle it for you at no costs. This will be the default option if you do not reply to the quote or notify our customer support team in time.
- Execution of the manufacturer warranty does not imply a warranty extension. Repairs have a 3-month repair warranty for the issues present with the original repair. Each Fairbuds product comes with a 24-month warranty. A new spare part does not extend the warranty of the whole device.
Repair price list (indication)
| Description | Key components | Total (incl. VAT) |
|---|---|---|
| Assessment and labor costs for repairs without spare parts or NFF (No Fault Found) | Box, Fairbuds | € 34.10 |
| Country of Delivery | Delivery cost (excl. VAT) | Total (incl. VAT) |
|---|---|---|
| France | € 8.28 | € 9.94 |
| Germany, Belgium, Netherlands, Luxembourg | € 7.73 | € 9.28 |
| Italy, Spain, Denmark, Ireland, Austria, Sweden, Finland, Portugal | € 9.14 | € 10.97 |
| United Kingdom | € 15.14 | € 18.17 |
| Estonia, Czech Republic, Slovenia, Poland | € 16.41 | € 19.69 |
| Switzerland | € 34.28 | € 41.14 |
| Norway | € 22.97 | € 27.56 |
| Description | Material + repair costs (excl. VAT) | Total (incl. VAT) |
|---|---|---|
| Outer Shell Black/White | € 58,90 | € 70,67 |
| Charge Case Battery | € 58,90 | € 70,67 |
| Inner Case Black/White | € 58,90 | € 70,67 |
| Silicon Eartip Black/White | € 33,23 | € 39,88 |
| Silicon Ring Black/White | € 33,23 | € 39,88 |
| Left/Right Earbud Replacement Black/White | € 67,45 | € 80,94 |
| Inner Case Main PCB | € 34,13 | € 40,96 |
| Inner Case USB-C port | € 30,13 | € 36,15 |
| Earbud Battery | € 29,09 | € 34,91 |
*This price list is not legally binding and is subject to change at any time. This price list refers only to single modules. For repairs of more than one module or only one component of a module, the price can vary due to material and labor costs.
Frequently Asked Questions (FAQ):
Q: How can I start a repair via you?
Contact our Customer Support so we can assess the issue, find out if your repair might be covered by the warranty and start a repair process for you.
Q: Can you provide me with a substitute device while my Fairbuds are sent away?
We do not provide a substitute device service. We recommend you use a spare device during the repair period. Maybe your family, friends or colleagues have a spare one for you to use.
Q: Will my Fairbuds repair be in or out of warranty?
You can get a general idea of whether your repair is in or out of warranty by reading the Fairbuds XL warranty. One of our technicians makes the final diagnosis upon arrival of your Fairbuds at our Service Center. If your product is older than 2 years (for some countries the manufacturing warranty limit may be longer), the manufacturing warranty has expired. If there is user damage, this damage voids the manufacturing warranty for the whole product.
If the repair is not covered by the manufacturing warranty, you will receive a quote for the repair costs. You can either accept that quote by paying it or refuse the quotation. In that case, you have two options: have your product shipped back unrepaired (then you have to pay shipping, diagnosis, and handling costs) or abandon the product - then we will recycle it for you for free.
Q: Can I make a warranty-related claim if I bought the Fairbuds from another person?
If you can provide a proof of purchase, you can claim warranty if:
- The original purchase was not longer than 2 years and there is no user damage. You can ask the second-hand seller for this.
- Or seller can mail us with proof of purchase and name of buyer so we have a registration of that in our system.
- Active warranty is linked to the Serial Number of the original purchase.
Q: Isn’t it cheaper if I order the spare parts and repair the Fairbuds myself?
The repairability via the modular architecture is specifically for those repairs not covered by the manufacturing warranty or the commercial warranty (older than 2 years, or fall damage for example). If you know what needs to be repaired, buying the parts and replacing them yourself will save you some money.
However, if you do not really know what is wrong with your device and/or know how to fix it yourself, we recommend you send it to our service center. There, your Fairbuds will be properly tested, diagnosed, and repaired if approved by you.
It is not possible to have your spare parts purchase reimbursed, even if you were still covered by the manufacturing warranty. To claim manufacturing warranty, the diagnosis has to be done by our technicians.
In case you need extra guidance beyond our support articles, maybe a Fairphone Angel - a community volunteer - in your vicinity can help you out.
Q: Where do I find your repair guide?
You can find our replacement tutorials and instructions in our troubleshooting support article and via our Youtube channel.
We advise you to repair your Fairbuds by yourself only when you are sure the issue is not due to a manufacturing defect. Thus, in case your Fairbuds is out of warranty. If you have doubts about this, contact our Customer Support before you purchase a new component.
Q: Only a small part was damaged, so why is my repair so expensive?
In general - no matter how small or affordable the part - the total service costs are primarily related to the labor required to complete the repair successfully.
Q: How do I send my phone for repair?
Contact us through the request page to initiate a service request - choose I experience a problem/My product is broken.
Do not send your Fairbuds without an RMA or to our offices.
We can not accept any parcels without RMA and your shipment is not insured either. We do not have the equipment, expertise, and logistics available at our offices to carry out a repair. Also, our offices are located in another country as our Repair center. We shall return your parcel to you so you can start a proper repair procedure with us.
Q: Can you give me an overview of the service process from start to finish?
If you need a repair, here’s how it works:
- Contact our Customer support.
- Customer support will send you instructions to pre-diagnose your Fairbuds and assess the need to send it to the repair center.
- If needed, we'll set up a repair request for you and confirm your details.
-
Once everything is confirmed, you will receive your RMA number, shipping label, and shipping instructions to send the device to the repair center.
Do not:
- Send your Fairbuds to our office.
- Send your Fairbuds without RMA.
- At our Service Center, the technicians will diagnose your Fairbuds.
- If the service is covered under warranty, your Fairbuds will be repaired and sent back without contacting you. We will update the software to the latest version and will delete any data stored on your device.
- In case of an out-of-warranty diagnosis, we will contact you with a quote and description of the work required to repair your Fairbuds. If you accept this, you can pay the quotation. As soon as we receive your payment, the actual repairs will begin. We will update the software to the latest version and will delete any data stored on your device.
- In case of an out-of-warranty diagnosis and you do not wish to proceed with the repair, you have to indicate you will abandon your device so we can recycle your device free of charge. In case you do not respond to our quotation or support ticket in time (within a month), this will be default. Note that in this case, step 6 and 7 do not apply.
- In case of an out-of-warranty diagnosis and you do not wish to proceed with the repair, but want to have your Fairbuds back, you can indicate this too. We will invoice you for Assessment, shipping & handling costs. Note that in this case, steps 6 and 7 will not apply.
- Final testing is performed on the repaired device.
- The Fairbuds are sent back to you!
If after reading the article you need more help, contact our Customer Support.