Delete app preferences
If an app of functionality does not behave well, the first step is to delete your app preferences.
To delete your app preferences:
- Open the pull-down menu using two fingers and tap on the settings icon (cogwheel)
- Scroll down and tap on Apps
- Next, tap the three vertical dots on the top right corner and tap Reset app preferences, then Reset apps.
When this does not improve your issues:
- Check your SIM card
- Use Safe mode
- Use the troubleshooter
- Return to factory settings.