Where to find the unique identifiers (serial numbers) of the Fairphone 2 modules?

Every single Fairphone 2 module is identified by a unique “serial number” composed of a combination of letters and numbers. These unique identifiers allow us to track the modules down to the day they have been manufactured.

If you get in touch with us, we might ask you to provide the unique identifier of one or more modules. This will allow us to log and report on the specific issue afflicting your device.

Note that the following letters are not used: 'i', 'o', 'u', and 'y'.
This prevents the reader to misread the digits '0' and '1'.

 

Full phone or Core Module

The unique identifier of your FP2, and more specifically of the Core Module, is the IMEI1.
You can find the IMEI1

  • on the phone itself (see below) or
  • on the original white foam shipping box or
  • on your invoice.

 

Working phone

The quickest way to find the IMEI1 of a working phone is the following:

  1. Go to SettingsMaintenance → Checkup → Mobile connectivity
  2. Slot 1 yields the IMEI 1
  3. Slot 2 yields the IMEI 2

 

Non-working phone

When the display stays black or the phone doesn't work anymore, you can open up the FP2. The IMEI1 is located on the side of the Core Module, below the volume buttons. It is composed of 15 to 16 digits (there are no letters), e.g. 1234567890123456.

Screen_Shot_2018-01-08_at_14.24.24.png

 

Display Module

The unique identifier of the Display Module is located on the back, between the two blue clips. It is composed of 10 characters (letters and digits) and starts with an A, e.g. Axxxxxxxxx.

Depending on the version of the display you have, the manufacturing day of the frame might be engraved on the top of the back side, e.g. Made on 18.12.2015.

 

Top Module

The unique identifier of the Top Module is located on the underside, close to the front camera. It is composed of 10 characters (letters and digits) and starts with a B, e.g. Bxxxxxxxxx.

 

Camera Module

The unique identifier of the Camera Module is located on the top, above the camera sensor. It is composed of 10 characters (letters and digits) and starts with a C, e.g. Cxxxxxxxxx.

 

Bottom Module

The unique identifier of the Bottom Module is located on the back, on the bottom under the screw holes. It is composed of 10 characters (letters and digits) and starts with a D, e.g. Dxxxxxxxxx.

 

Battery

The unique identifier of the Battery is located on its back. It is composed of 14 characters (letters and digits) and starts with a F, e.g. Fxxxxxxxxxxxxx.

Was this article helpful?
245 out of 386 found this helpful
Have more questions? Submit a request

Can't find what you're looking for?

Ask the community
Visit forum