When will my Fairphone product arrive?

 

The delivery of your order depends on the items of your order, your location and the shipment options. Apart from that, the order needs to be processed first before the delivery time starts.

The delivery time stated on the product page of the item(s) at the moment your order was successfully completed by payment, is leading. The item with the longest delivery time is leading for the whole order. 

Orders placed during a pre-order period, follow other timelines and procedures.

 

General

It might take longer than a couple of days before you receive your product. This depends on the payment and shipping method you choose and the place you live in Europe. 

    • If you pay via bank transfer the payment usually takes up to five (5) working days to show up in our account. Only then your order is successful (status: Processing) and can be processed by the distribution center
    • Or, if you live in a secluded place, it might be more difficult to deliver your product and can take longer.

 

Processing

It takes up to 4 hours for your order to enter the distribution center systems after you placed your order successfully. An exception to this are orders placed during a pre-order period. If your order has arrived at our distribution center before 2 pm (UTC+1) your order will still be dispatched the same day if the delivery promise for each item reflects this. 

When the order has entered the distribution system, the order changes to the status Processing. You can check the status of your order via My Account when you log in to our website

Your order will remain with the status Processing until the shipping takes place. This status reflects  the delivery promise stated on the product page of each item the moment your order was paid for. The item with the longest delivery time is leading for the whole order.   

 

Delivery time

Each product in our online shop lists the delivery promise of that moment on the product page. 

This delivery time reflects expected delivery delays. This delivery time differs from the shipping time, which is between 1 to 2 days. The shipping starts once the item is available to fulfill your order in our warehouse.

To find out the delivery promise that is leading for your order:

  1. Check the delivery promise for each item at the moment you receive your payment confirmation email.
  2. The longest delivery promise of the items in your order, applies to the whole order.

The moment we successfully received your payment for the order is leading. So in case you use bank transfer, the delivery promise of the moment your payment reaches us will apply for your order. Not the moment of putting the items in your cart, neither does the moment of placing the order via Checkout apply.

 

Delivery

At the moment the status of your order changes into Complete, you receive a shipping confirmation mail with a track and trace code when your order leaves the distribution center, so you can follow your order. This code will be active within 24 hours. 

 

Important

National or local strikes or a customs hold are a Force Majeure and can delay your delivery. When we can not circumvent it, we will inform you. 

If you have any further questions or need more help, contact our support team!