When will my Fairphone product be delivered?

Consult your payment confirmation email to know more about the delivery date of your Fairphone product. If nothing is mentioned in the email, the delivery should take 5 business days after shipping to arrive at its destination*. Shipping starts once we have received the payment for the order successfully.

More details about the delivery:

  • The moment your Fairphone product leaves the distribution center, you will receive a track and trace code
    • This code will be active within 24 hours. This way you can follow the journey of your phone until it is safely in your hands
  • It might take longer than a couple of days before you receive your product. This depends on the payment and shipping method you choose and the place you live in Europe. Sometimes a strike can occur.
    • For example, if you pay via bank transfer it usually takes up to five (5) working days before it shows up in our account. Only then your order is successful and can be processed by the distribution center
    • Also, if you live in a secluded place (these very well exist in Europe!) you can add a couple of days more

*National or local strikes are a Force Majeure and can influence delay your delivery. When we can circumvent it, we will and we will inform you where we can. 

If you have any further questions or need more help, make sure to get in touch with our support team!