When will my Fairphone product be delivered?

 

Consult your payment confirmation email to know more about the delivery date* of your Fairphone product. The moment your payment connects with your order succesfully, the shipping of your order starts.

More details about the delivery:

  • The moment your Fairphone product leaves the distribution center, you will receive a track and trace code
    • This code will be active within 24 hours. This way you can follow the journey of your phone until it is safely in your hands
  • It might take longer than a couple of days before you receive your product. This depends on the payment and shipping method you choose and the place you live in Europe. 
    • For example, if you pay via bank transfer it usually takes up to five (5) working days before it shows up in our account. Only then your order is successful and can be processed by the distribution center
    • Also, if you live in a secluded place, it might be more difficult to deliver your product and can take longer.

*National or local strikes are a Force Majeure and can delay your delivery. When we can not circumvent it, we will inform you. 

If you have any further questions or need more help, make sure to get in touch with our support team!