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Fairphone 2 repair price list and FAQ

Prices for repairs not covered by our warranty and performed by our Service Center

Before you send in your Fairphone 2 for repair, we want to be sure that you are aware of the costs involved, including both material costs and handling costs. If our technicians decide that your service request is not covered by the warranty, we will use the price list below to provide you with a quote. The exact price of your repair depends on the technical diagnosis performed by our Service Center.

We realize it’s counter-intuitive that the handling costs often exceed the price of the replacement parts. However, no matter how tiny and affordable the parts, the repairs themselves are time-consuming.

If you have further questions, please read the FAQ at the bottom of the page.

Description

Key components

Total*

Handling and shipping costs

Box, repaired Fairphone 39,65

Assessment, handling and shipping costs

(out of warranty and un-repaired)

Box, un-repaired Fairphone 59,00

Re-shipping costs

(if delivery is unsuccessful)

Box, repaired Fairphone 10,00

 

Description

Key components

Material costs *incl. VAT

Total* + handling and shipping

FP2 Core Module

Chipset Snapdragon 801, the SIM and SD  316.62 378.05

FP2 Top Module

Receiver, headset connector, LED, ambient light and proximity sensor (ALS/PS), front camera and noise-cancelling microphone  27.23  81.40

FP2 Camera Module

Rear camera and flash  34.28  88.45

FP2 Bottom Module

Speaker, vibration motor, USB connector and primary microphone  20.16 74.33

FP2 Display Module

Full HD display with Gorilla® Glass 3 as well as the clips  85.70 139.87

FP2 Cover Module

Back cover with built-in protection  27.23 66.88

FP2 Battery Module

 Lithium-ion battery with a capacity of 2420 mAh and a voltage of 3.8V 20.16  59.81
Cleaning costs water/dust/dirt damage   16,82 56,47
       

*All prices are in euros. This price list is not legally binding and is subject to change at any time.

 


Frequently Asked Questions (FAQ):

  • Will my phone repair be in or out of warranty?
    You can get a general idea of whether your repair is in or out of warranty by reading the Fairphone warranties. However, the final decision will be made only after your Fairphone has arrived at our Service Center and been diagnosed by one of our technicians.

  • So isn’t it cheaper if I just order the spare parts and repair the phone myself?
    Well, you’ll certainly save money, but there are many important aspects to be aware of.
    For example, any repairs made by our Service Center guarantee that your warranty remains valid. Repairs performed by yourself may void the warranty if something goes wrong while self repairing your Fairphone - you can read the details here. And of course, if you don’t have the technical skills to make the repairs, you may find yourself with a useless phone.

  • Only a small part was damaged, so why is my repair so expensive?
    In general, no matter how small or affordable the part, the total service costs are primarily related to the labour required to successfully complete the repair. We aim to keep repairs as simple as possible, but it is sometimes more time-consuming than you might assume.

  • Only my glass is cracked, why do I need to replace the entire screen?
    The touchscreen and glass are separate elements, yet permanently joined. This allows your touchpanel to still work even if your glass cracks, letting you use your phone. The downside is that we need to remove the whole front assembly to make a glass repair.

  • How do I send in my phone for repairs?
    To initiate a service request, please contact our customer support team through the Ask Support page - please choose the "I experience a problem / My product is broken" category.

  • Why are your handling costs as much as they are?
    Our service costs take the full scope of service into account, including everything from the customer support agents to the technicians that diagnose and repair your phone.

  • Where do I find your repair guides?
    You can find our repair guides on iFixit, but please make sure to read our instructions on repairing your Fairphone by yourself before you start:
    You should repair your Fairphone by yourself only when you know for sure the damage is not due to a manufacturing defect, in other words, only when you know that your Fairphone is out of warranty. If you have doubts about this please contact us before you purchase the component, so we can help and guide you.
    Also, please note that they are sensitive products that should be treated with care as they can break easily.

  • Can you give me an overview of the service process from start to finish?

    If you need a repair, here’s how it works:

    1. Contact us to request a repair through the Ask Support page - please choose the "I experience a problem / My product is broken" category.

    2. You send your Fairphone to the Service Center in the Netherlands.

    3. At our Service Center, they will diagnose your Fairphone to see what’s wrong and if it can be repaired in- or out-of-warranty. The problem(s) with your Fairphone are analysed based on the information provided on the repair form, the status of the Fairphone itself and combined with the knowledge of our technicians.

    4. In case of service covered under warranty, your Fairphone will be repaired and a software update will be performed. This will delete any data stored on your device.

    5. In case of out-of-warranty service, we will contact you with an invoice and description of the work required to repair your phone. As soon as we receive your payment, the actual repairs will begin.

    6. Final testing is performed on your repaired device.

    7. The Fairphone is sent back to you!

 

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