Diagnose your Fairphone 2 with the Checkup app

 

Your Fairphone 2 comes with a handy diagnosis app. The Checkup app helps you and our Customer support team diagnose what is going on with your Fairphone 2 in case of trouble.

The app contains several tests to find out which part of the Fairphone has an issue. Customer support can ask you to use one or more of these tests. When necessary, order a new spare part in our webshop if you want to replace a module. Or contact Customer support when it might be a replacement within warranty.

To use the tool, named Checkup, Hardware Diagnostics, go to Settings Maintenance.
If you do not see this tool, update your Fairphone 2 to the latest OS version

How to use Checkup, Hardware Diagnostics

To get accurate test results, start your Fairphone in Safe Mode. This excludes the interference of any third-party app.

Below is the list of the tests that Checkup has to offer. We update this list when we update Checkup with new tests.

Screen (LCD)

Use this test to find dead pixels or discolorations of your display. The test will show you five different colors and one gradient color. Tap on the screen to change color.

Pay attention to any display abnormalities when a full-screen color shows. For example a different spot of color instead of a consistent color block.

Drawing

Use this test to recognize issues with the touchscreen. Draw random lines all over the screen. If you cannot draw anything in a certain area, your display is faulty. Contact our Customer Support for further help. 

Ear speaker

The ear speaker sits in the top module. This speaker lets you hear the other person during phone calls. Start the test and pretend you are making a phone call. If you hear music through the ear speaker, then this speaker is working as it should. If not, order a new top module or contact customer support.

Rear speaker

The rear speaker - or loudspeaker - is part of the bottom module. You use this speaker to listen to music, videos or a hands-free phone call.
Press Start test and use the Volume up and Volume down buttons to lower or raise the sound level. If you hear music through the loudspeaker, then this speaker is working. If not, order a new bottom module or contact customer support.

Primary microphone

The primary microphone is part of the bottom module. When you make a phone call, you use this microphone. Start the test, hold the phone like you are making a phone call and start talking. If you hear your own voice through the ear speaker, the primary microphone is doing fine. If not, order a new bottom module or contact customer support. 

Secondary microphone

This microphone is located in the top module and cancels out ambient noise when you make a phone call. Start the test, hold the phone upside down but pretend you are making a phone call and start talking. If you hear yourself, this microphone is working. If not, order a new top module or contact customer support. 

Mobile connectivity

Tap this section to see information on the inserted SIM card(s). Customer support might need a screenshot of these data.

Wi-Fi

Tap this section to see information on the Wi-Fi (WLAN) connection. Customer support might need a screenshot of these data.

Vibration motor

This test will check the vibration motor of your Fairphone 2. It is part of the bottom module. Tap to vibrate. If it does not vibrate, order a new bottom module or contact customer support. 

 

Other tests

You'll notice that Check-up currently doesn't have tests for some of the components in the phone (for example, the cameras or the sensors).

If you want to run other tests, feel free to browse the Play Store for other testing apps.

 

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