Important Notice: On 19 May 2024 at approximately 19:30 CEST, our system sent out order confirmation emails for previous purchases. These emails were sent in error.
Rest assured, no new orders have been placed on your behalf, and your account has not been charged. We apologize for the inconvenience.

Can I Receive an Invoice Before I pay my Order?

Our webshop is dedicated to consumers, so:

  • It is not possible to receive an invoice in advance of payment.
  • Due to legal reasons, it is also not possible to change any invoice with changed name and/or address after the order is paid. In case you forgot to apply the VAT number, it is also not possible to change the invoice.

 

We send:

  1. An order confirmation e-mail the moment you placed your order
  2. Once your payment is successful: we send a payment confirmation e-mail, which includes the invoice. This invoice is not yet visible in My Account (we are working on making this possible). If you used a Guest account during checkout, you can not consult your orders.
    If you did not receive this e-mail, check your spam folder and your firewall settings. If that doesn't work out, you can contact our Customer Support to help you further.

 


Business solutions

If you are a business:

 


If after reading the article you need more help, contact our Customer Support.