Can I receive an invoice before I pay my order?
- It is not possible to receive an invoice in advance of payment.
- Due to legal reasons, it is also not possible to change any invoice with changed name and/or address after the order is paid. In case you forgot to apply the VAT number, it is also not possible to change the invoice.
- An order confirmation e-mail the moment you placed your order
- Once your payment is successful: we send a payment confirmation e-mail, which includes the invoice. This invoice is not yet visible in My Account (we are working on making this possible). If you used a Guest account during checkout, you can not consult your orders
If you did not receive this e-mail, check your spam folder and your firewall settings. If that doesn't work out, you can contact Customer Support to help you further.
If you are a business:
- If you intend to purchase 30 or more devices, click the relevant option on our B2B page.
- Consult one of our resellers to see if they have an option that suits your needs.
- If you forgot to apply the VAT and you find out within 14 days after delivery, you can contact Customer Support.
If after reading the article you need more help, get in touch with our Customer Support.