How can I solve Bluetooth connection issues?

When you encounter an issue connecting a Fairphone 2 with certain devices - as a built-in car stereo, aftermarket car products or other multimedia devices - here is how you can troubleshoot it.

Troubleshoot

There are a few things you can do to solve connection issues:

  1. Make sure your FP2 is up to date
  2. Remove any paired devices from your FP2 (Settings → Bluetooth)
  3. Remove any paired devices from your target device. Read the user manual of the device you use for instructions.  
  4. Boot the FP2 in safe mode, then try to connect again:
    • If rebooting in safe mode solves the problem, this indicates that you installed a third party app that prevents the phone from connecting. Find said app and remove it. Worse case scenario, perform a factory reset
    • If rebooting in safe mode does not solve the problem, proceed to step 5
  5. If you know someone who owns an FP2, try to pair their phone with the target device.
    • If you don't know another Fairphoner, then proceed to step 6
    • If the other FP2(s) connect(s) and yours doesn't, perform a factory reset on your phone, then try again
    • If the phone still does not connect after the reset, let us know
    • If the other FP2(s) do(es) not connect as well, then there has to be some incompatibility-related issue between the FP2s and the target device. At this point, there isn't much we can do except for logging your findings. Please provide us with as much information about the product as you can, and we'll escalate it to the developers
  6. If all else has failed, you can perform a factory reset as a last resort
  7. If your FP2 still does not connect to the target device, we are afraid the only option left is to find an alternative solution to fit your needs. Here are some examples:
    • Wired headsets instead of bluetooth ones
    • A wired stereo connection to your multimedia hub/stereo system
    • Transfer data via USB cable or Wi-Fi.


Please keep the following in mind:

Although Bluetooth is a widespread connection protocol, it has its quirks and weaknesses. In certain circumstances, it requires some troubleshooting before the connection will work as expected.
If you can connect other phones to your target device and the Fairphone 2 is the only exception, it doesn’t mean your FP2 is faulty. When two devices do not pair with each other, it is hard to know on which side the problem lies.
If you really want to, we can start the procedure to have the phone sent in for testing or repair. Before doing so, we strongly recommend trying to pair your FP2 with bluetooth devices other than the one you are already having issues with. If the FP2 connects to other devices, the chances of it having a hardware defect are very slim, and we do not recommend to start the repair procedure.
If you insist to send the phone in, here is what will happen:

  • If we do find a hardware malfunction, we'll fix it for you (under warranty, if you are still covered)
  • If we do not find any issue, we will treat the phone as a “no fault found” device. This means we charge you with assessment, shipping and handling fees before we return the device, regardless of warranty coverage.

 

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