How can I solve Bluetooth connection issues?

When you can not connect your Fairphone 2 with a device (such as a car stereo or wireless headset) via Bluetooth, make sure that device uses a protocol that your FP2 supports.


- When the protocol is in the list, scroll down to troubleshoot the issue

- When the protocol is not listed, it is not compatible. 

 

Compatible Bluetooth protocols

The Bluetooth protocols the Fairphone 2 supports:

  • Headset Profile (HSP) (1.2)
  • Hands-Free Profile (HFP) (1.7)
  • Audio/Video Remote Control Profile (AVRCP) (1.3)
  • Advanced Audio Distribution Profile (A2DP) (1.2)
  • Dial-up Networking Profile (DUN) (1.1)
  • Personal Area Networking Profile (PAN) (1.0)
  • SIM Access Profile (SAP) (1.2)
  • Message Access Profile (MAP) (1.2)
  • Phonebook Access Profile (PBAP) (1.1)
  • Object Push Profile (OPP) (1.2)
  • File Transfer Profile (FTP) (1.1)

 

Troubleshoot

There are a few things you can do to solve connection issues:

  1. Make sure your FP2 is up to date
  2. Remove any paired devices from your FP2 (Settings → Bluetooth)
  3. Remove any paired devices from your target device. For instructions, read the user manual of the device you use.  
  4. Boot the FP2 in safe mode, then try to connect again:
    • When a reboot in safe mode solves the problem, this indicates that you installed a third party app that prevents the phone from connecting. Find said app and remove it. When this doesn't work out, return your phone to factory settings
    • If rebooting in safe mode does not solve the problem, proceed to step 5
  5. If you know someone who owns an FP2, try to pair their phone with the target device.
    • If you don't know another Fairphoner, then proceed to step 6
    • If the other FP2 connects and yours doesn't, perform a factory reset on your phone, then try again
    • If the phone still does not connect after the reset, let us know
    • If the other FP2 does not connect as well, then the device you are trying to pair is not compatible. Please see the list mentioned above of Bluetooth protocols the FP2 supports. When your desired Bluetooth protocol is not in this list, there isn't much we can do. When you want us to log your findings, provide us with as much information about the product as you can, and we'll escalate it to the developers
  6. If all else has failed, you can perform a factory reset as a last resort
  7. If your FP2 still does not connect to the target device, you will have to find an alternative solution to fit your needs. Some examples:
    • Wired headsets instead of bluetooth ones
    • A wired stereo connection to your multimedia hub/stereo system
    • Transfer data via USB cable or Wi-Fi.


Please keep the following in mind:

Although Bluetooth is a widespread connection protocol, it has its quirks and weaknesses. In certain circumstances, it requires some troubleshooting before the connection will work as expected.
If you can connect other phones to your target device and the Fairphone 2 is the only exception, it doesn’t mean your FP2 is faulty. When two devices do not pair with each other, it is hard to know on which side the problem lies.
To find this out, try to pair your FP2 with bluetooth devices other than the one you are already having issues with. If the FP2 connects to other devices, the chances of it having a hardware defect are very slim, and we do not recommend to start the repair procedure.
If you insist to send the phone in for a repair, here is what will happen:

  • If we do find a hardware malfunction, we'll fix it for you (under warranty, if you are still covered)
  • If we do not find any issue, we will treat the phone as a “no fault found” device. This means we charge you with assessment, shipping and handling fees before we return the device, regardless of warranty coverage.

 

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