FP2. Troubleshoot issues with Mobile data (internet), Hotspot, APN & MMS

 

If you cannot connect to the internet even after enabling your mobile, your hotspot is active but doesn't let other devices go online, or you can not receive MMS, first, make sure:

  1. Your plan includes MMS and mobile data for the internet (contact your network provider) including 2G
  2. Your provider still supports MMS (mostly applicable in France)
  3. Your provider or mobile data plan allows for tethering (using your SIM card as a hotspot).

 

General troubleshooting

If you already went through the previous 3 points, and you are still having issues, please, proceed in order with the next steps:

 

1 - Update software

Please make sure you are running the latest software version. If you are not, or are not sure, please read the instructions to upgrade your Fairphone 2 to Android 10

 

2 - Renew your SIM card

Make sure your SIM card is new and undamaged. An old (+1 year) or damaged SIM card makes your phones' processor work harder to keep up and can even cause serious issues. So if your SIM card is older than two years - or you can not recall how old it is - contact your provider to renew your SIM card. This way you can prevent increased battery depletion.

 

3 - Check your mobile network

Make sure that your Fairphone 2 connects to the right network provider:

1. Go to Settings → Network & internet → Mobile Networks. If needed, select the tab related to the SIM card you are troubleshooting
2. Disable the option Automatically select network. The phone will scan for all available operators. This might take a bit
3. Manually select your network operator. If your data connection starts works, you might have been registered on the wrong network

If you are still unable to connect or send and receive MMS, it usually means there is an issue with your APNs (Access Point Names) settings.

 

4 - Manually set your APNs parameters 

APNs parameters are usually set automatically, but being Fairphone a small company, we are still working on being supported by some network providers. If you are not able to connect to the internet, you will have to set your APNs manually.

To do so:

  1. Contact your network provider, or go to their website, and get the following mobile internet settings (in case you are not able to find some values, just leave the default one):
    • Name
    • APN
    • Proxy
    • Port
    • Username
    • MMSC
    • MMS proxy
    • MMS port
    • MCC
    • MNC
    • Authentication type
    • APN type
    • MVNO type

  2. Now see if these values required by your provider match with those on your Fairphone 3. Go to: SettingsNetwork & internetMobile Networks → tap on the tab of your provider if needed → open AdvancedAccess Point Names. This will show you the APN settings on your device

  3. To proceed:
    1. If there is no previous setting, tap on the plus sign icon (+) in the top bar next to the search icon to add the settings
    2. If the setting is there, tap on the setting name (e.g. name of your provider) to edit the values that are not correct. Change them according to the information you got from your provider.

Still encountering issues? Use the troubleshooter or get in contact with our Customer Support team.