Fairphone 2 (A9). Update to the latest software

 

First step: update your Fairphone Updater app!

  1. Open the Play Store app.
  2. Swipe from the left of the screen to reach the menu.
  3. Go to My apps & games and tap the Update all button.

Once the Updater app is updated, your Fairphone 2 will check daily for updates when you connect to the internet via Wi-Fi and/or a mobile data network.


If you do not receive a notification about the new update, you can also check it manually by opening the Updater app.
If an update is available to you, in the app you will the writing Update is available. When this is the case, proceed below to the second step.

- IMPORTANT -
If you see the small writing Your operating system is up-to-date it means that the update will arrive soon, within several weeks.
We have tested the update extensively, however, we are proceeding with staged rollouts to be able to react promptly and avoid causing issues to our customers in case an unexpected event happens. 

 

Second step: update your Fairphone 2

Once you receive the notification for the update on your phone, follow the next steps to install Android 9 Pie:

  1. Back up your personal data
  2. Charge your device to at least 80%
  3. Use a stable Wi-Fi connection
  4. Start the upgrade:
    1. If you have a notification our your phone:
      1. Pull down the notifications bar with one finger from the top
      2. Tap on the notification to open the Fairphone Updater app
      3. In the app, tap on the button INSTALL UPDATE
    2. You can also go straight to the Fairphone Updater app:
      1. Pull up the Apps drawer from the bottom of the screen
      2. Open the Fairphone Updater app
      3. In the app, tap on the button INSTALL UPDATE
    3. In case you need or want to do it manually:
      1. Get a data-transfer cable ready
      2. Go to the manual update support article and follow the instructions.
  5. Restart your phone.
  6. Enjoy Android 9 Pie!

Your processor is working hard when it updates. It is normal that it becomes hot during the procedure.

 

How to report bugs or issues

It may happen that you encounter a potential software bug. In that case, you can use our public bug tracker Android 9 on Fairphone 2 to help us solve the issue.
Via our public bug tracker you can:

  • Check the list of reported issues
  • Add your issue - like new or upvote a similar issue
  • Provide extra information and details
  • Share your experience directly with our developers
  • Get direct updates on your issue

 

Please consult the bug tracker landing page for further instructions on how to use it, or to go directly to the bug tracker.