FP2. Troubleshoot issues with Apps

 

Sometimes one or more apps, or their related functions, will not work as intended.

 

1. Update your phone

The first step would be to update your Fairphone to the latest software.

 

2. Update your apps

  1. Open your Play Store  tap on the Hamburger button (three horizontal lines ) in the top right corner) → My apps & games.
  2. If present, tap on the box Update all (you will see the writing No updates available if your Fairphone is already up to date).
  3. Restart your phone and check if the app now works.

 

3. Clear cache

Each app has a cache that hosts temporary data files for quick access. Sometimes those data become corrupted causing issues in your phone. To solve this, you can clear the cache of these apps. This will not erase your user data (e.g. settings, pictures).

For the specific app:

  1. Go to SettingsApps & notifications
  2. Tap on SEE ALL APPS
  3. Find the app with issues and tap on it
  4. Tap on Storage
  5. Tap on CLEAR CACHE.

If this didn't solve your issue you should continue to the next step.

 

4. Clear storage

Each app stores also the settings and preferences on your phone. If an app that use to work suddenly stops it might be useful to reset it to its default settings

- IMPORTANT -
Before proceeding, make a backup.
Resetting the app, you might lose your personal data contained within the app. Depending on the app might just lose your settings (like login and/or a password), but with some other app, you might lose files or photos (like with WhatsApp).

For the specific app:

    1. Go to SettingsApps & notifications
    2. Tap on SEE ALL APPS
    3. Find the app with issues and tap on it
    4. Tap on Storage
    5. Tap on CLEAR STORAGE

 

If the issue persists, you will have to proceed with more rigorous steps: uninstall and reinstall your apps, test in safe mode, test your SIM card(s), and, as a last resort, return the phone to its factory settings