Fairphone 2 (A9). Troubleshoot the (Fairphone) Updater app

 

The Fairphone Updater app should always be up to date. You will, in that case, receive notifications when a new software update is ready to be installed on your Fairphone 2.

We advise installing the Updater app through the Google Play store. In case you should encounter an issue, you can try to update it manually.

 

Instructions

To update the Updater app by hand:

  1. Remove your SD cards and SIM cards from their slots. You can insert them when you have completed the procedure.
  2. On your Fairphone 2 go to Settings → Security and enable Unknown sources
  3. Download the Updater app (APK file) from this link (give your browser permissions if necessary)
  4. Open the downloaded file:
    • by pressing on the notification about the completed download or
    • by opening the Downloads app and opening the APK file.
  5. Press Install button
  6. Optionally accept or decline the Google security check
  7. You will see a screen saying that Fairphone Updater has been installed
  8. Go to Settings → Security and disable Unknown sources.

 

If you’re unable to complete the process described above, please contact our support team.