How can I change my shipping and/or billing address?

You can only change a shipping and billing address for future orders. Find the instructions below.

For existing orders, it is not possible to change anything when the order status is Processing or Shipped. The exception to this is when an existing order awaits a bank transfer payment and has the order status Awaiting payment

If you need help, contact Customer support. If possible, we cancel and refund your order, so you can place a new order with the correct shipping country. Otherwise, we start a cool-off procedure.

Please note

  • Due to tax and customs regulations, you can not change the country of the shipping address for an existing order. For France, you can not change the département.
  • Delivery attempts will happen during office hours. Use your work address as a shipping address when you are not home during those hours. Or ask friends or family if they can  receive your order for you
  • It is not possible to use a Packstation as the delivery address
  • Be aware that best practices and the policy used by shipping agents can be different per country
  • Please read more on additional customs taxes and duties on this DHL page.

Instructions

Change shipping address

To change your shipping address in the system:

  1. Log in to the webshop
  2. Go to My account → Address Book 
  3. Click Change shipping address 
    Screen_Shot_2019-06-13_at_15.17.08.png
  4. Change the registered address into your new address
  5. Click the blue button Save Address.
  6. The shipping address is now changed and available for all new orders you will place from now on. The shipping address for existing orders other than the ones with status Waiting for payment cannot be changed.

 

Separate billing and shipping addresses

You can have different billing and shipping addresses in the system. There are two options to do this.

Option 1

If you do not have the address registered in your account and want to keep the current address available: 

  1. Log in to the webshop
  2. Go to  My Account Address Book
  3. Click the button Add New Address
    Screen_Shot_2019-06-13_at_15.17.08.png
  4. Fill in the correct information
    Screen_Shot_2019-06-13_at_15.49.00.png
  5. Tick the relevant boxes.

    Screen_Shot_2019-06-13_at_15.25.30.png
  6. Click the Save Address button

Option 2:

If you want to have the new address as the only address in the system:

  1. Log in to the webshop
  2. Go to My account → Address Book 
  3. At the correct address, click the relevant blue text: 
    Change Billing Address or Change Shipping Address
    Screen_Shot_2019-06-13_at_15.17.08.png
  4. Fill in the correct information
  5. Click the button Save Address
  6. This address is now used for all the orders you place after making this adjustment.