Shipping and/or billing addresses

 

To avoid issues with your order, please note the following. 

  • It is not possible to use a shipping address in the UK and a billing address outside of the UK or vice versa. For the UK, both addresses have to be in the UK. If you can not see the UK as an option, change the language and country settings to UK/English.
  • It is not possible to change to or from a UPS Access Point as the delivery address after you placed your order
  • Delivery attempts will happen during office hours. Use your work address as a shipping address when you are not home during those hours or ask friends or family to receive your order for you.
  • Be aware that best practices and the policy used by shipping agents can be different per country
  • Please read more on additional customs taxes and duties on this UPS Page
  • In case you made a mistake, please, contact our Customer support team.

Confirmed orders

For existing orders, it is NOT possible to change anything by yourself. Especially when the order status is Processing.

The exceptions where our Customer Support team can help you out:

  • an existing order awaits a bank transfer payment and has the order status Awaiting payment.
  • a pre-order (often only at launch, when stock still has to arrive). 
  • due to tax and customs regulations, you can not change the country of the shipping address for an existing order. For France, you can not change the "département".

To find out the possibilities in your situation, contact Customer support. If possible, we cancel and refund your order, so you can place a new order with the correct shipping country. Otherwise, we start a cool-off procedure.

 

New orders

You can only change a shipping and billing address for future orders yourself. Find the instructions below.

In case you need to change the shipping address of your existing order, find out the possibilities depending on the status of your order and the chapter above, Confirmed orders. 

There are three options to change your address:

  • Change shipping address via My Account
  • Separate billing and shipping addresses via My Account
  • Separate shipping and billing addresses via guest Checkout.

 

Instructions

Change shipping address via My Account

To change your shipping address in the system for future orders:

  1. Log in to the webshop
  2. Go to My Account → Address Book 
  3. Click Change shipping address 
    Screen_Shot_2019-06-13_at_15.17.08.png
  4. Change the registered address into your new address
  5. Click the blue button Save Address.
  6. The shipping address is now changed and available for all new orders you will place from now on. The shipping address for existing orders other than the ones with status Waiting for payment cannot be changed.

 

Separate billing and shipping addresses via My Account

You can have different billing and shipping addresses in the system. There are two options to do this.

Please note: it is not possible to have different countries for billing and shipping for the UK, Sweden, Switzerland and Norway. 

Option 1

If you do not have the address registered in your account and want to keep the current address available: 

  1. Log in to the webshop
  2. Go to  My Account Address Book
  3. Click the button Add New Address
    Screen_Shot_2019-06-13_at_15.17.08.png
  4. Fill in the correct information
    Screen_Shot_2019-06-13_at_15.49.00.png
  5. Tick the relevant boxes.

    Screen_Shot_2019-06-13_at_15.25.30.png
  6. Click the Save Address button

Option 2:

If you want to have the new address as the only address in the system:

  1. Log in to the webshop
  2. Go to My account → Address Book 
  3. At the correct address, click the relevant blue text: 
    Change Billing Address or Change Shipping Address
    Screen_Shot_2019-06-13_at_15.17.08.png
  4. Fill in the correct information
  5. Click the button Save Address
  6. This address is now used for all the orders you place after making this adjustment.

 

Separate shipping and billing addresses via guest Checkout

  1. In our online shop, add the items you want to purchase to your cart
  2. In the Checkout, add your shipping address and select a payment option
  3. In the review & pay page, you will see an option to add a Billing address
    Billing_check.png
  4. Uncheck the box to deny that the billing and shipping address are the same. You will see the fields to add the billing address.
    Billing_Open.png

 

In case you need more help, please contact our Customer Support team