Shipping and/or billing addresses


To avoid issues with your order, please note the following. 

  • It is not possible to use a shipping address in the UK and a billing address outside of the UK or vice versa. For the UK, both addresses have to be in the UK. If you can not see the UK as an option, change the language and country settings to UK/English.
  • It is not possible to use a UPS Access Point as the delivery address
  • Delivery attempts will happen during office hours. Use your work address as a shipping address when you are not home during those hours or ask friends or family to receive your order for you.
  • Be aware that best practices and the policy used by shipping agents can be different per country
  • Please read more on additional customs taxes and duties on this UPS Page
  • In case you made a mistake, please, contact Customer support.

New orders

You can only change a shipping and billing address for future orders. Find the instructions below.


Confirmed orders

For existing orders, it is NOT possible to change anything by yourself. Especially when the order status is Processing.

The exceptions:

  • an existing order awaits a bank transfer payment and has the order status Awaiting payment.
  • a pre-order (often only at launch, when stock still has to arrive). 
  • due to tax and customs regulations, you can not change the country of the shipping address for an existing order. For France, you can not change the "département".

To find out the possibilities in your situation, contact Customer support. If possible, we cancel and refund your order, so you can place a new order with the correct shipping country. Otherwise, we start a cool-off procedure.



Change shipping address

To change your shipping address in the system:

  1. Log in to the webshop
  2. Go to My Account → Address Book 
  3. Click Change shipping address 
  4. Change the registered address into your new address
  5. Click the blue button Save Address.
  6. The shipping address is now changed and available for all new orders you will place from now on. The shipping address for existing orders other than the ones with status Waiting for payment cannot be changed.


Separate billing and shipping addresses

You can have different billing and shipping addresses in the system. There are two options to do this.

Option 1

If you do not have the address registered in your account and want to keep the current address available: 

  1. Log in to the webshop
  2. Go to  My Account Address Book
  3. Click the button Add New Address
  4. Fill in the correct information
  5. Tick the relevant boxes.

  6. Click the Save Address button

Option 2:

If you want to have the new address as the only address in the system:

  1. Log in to the webshop
  2. Go to My account → Address Book 
  3. At the correct address, click the relevant blue text: 
    Change Billing Address or Change Shipping Address
  4. Fill in the correct information
  5. Click the button Save Address
  6. This address is now used for all the orders you place after making this adjustment.