Expected delivery date for your Fairphone 3 order
The estimated delivery date of your item is stated on the product page and mentioned again at the checkout page (so even before you place the order). It is based respectively on the country you selected in the menu top right and on the shipping country you fill in at the checkout page.
Once you have successfully paid for your Fairphone 3 order, we will deliver it within the period you can find at the top of the Fairphone 3 page when you place the order.
You can also find this information in your order confirmation email. Once your order has been handed over to our shipping partner (DHL), you will receive a shipping confirmation email with a link for tracking and/or making adjustments to your delivery.
We ship depending on the payment date of the order.
If you are curious when your order shall be shipped
For customers that have successfully placed an order: we will always send the most up-to-date information via e-mail.
- During the ramp-up, only standard shipping was available.
- If you need the order on a set date, you can:
- place your order and pay it. Then, your order will ship 1 business day after we receive your payment.
- see if a reseller for your country already has stock. You can find them listed on the product page:
- in the menu on top right, set the country and language preference to your situation
- push the Local stores button
- check the store locator to find a brick-and-mortar store in your vicinity.
The current order process has 3 steps:
- You place and pay for a order of a Fairphone 3. Remember, if you need a USB-C charger and/or a headset, you have to add those too as they do not come default with the Fairphone 3. Make sure the shipping address, items, the VAT number and VAT charge are correct before you pay. Once we have successfully received your payment, your order is active and the order status is Processing. This stays this way until a batch of Fairphone 3's arrives at our distribution center and we can assign an FP3 to your order.
- A Fairphone 3 is assigned to the order. When the order with the Fairphone 3 has entered the distribution system, the order status changes into Prepare for shipment. Your parcel is then already neatly wrapped up on a pallet and ready to start the journey to your shipping address!
- Expect your order. When the order starts its journey, you receive a shipping confirmation mail with a Track&Trace code. This code will be active within 24 hours. The Track&Trace is the most accurate prediction of when your order with the Fairphone 3 will arrive.
The moment the order is delivered, the status of your order changes to Complete.
In case of loss or damage, contact Customer support as soon as possible.