FP2. Repair price list and FAQ - Cordon

These prices are for repairs not covered by our warranty and performed by our Service Center.

  • This price list is not a comprehensive list and shall be updated over time.
  • The repair prices are in Euro (€), as they are a service provided from an EU country.
  • We want to be sure that you are aware of the costs involved in a repair - including material, shipping, and handling costs - before you send in your Fairphone 2 for repair.
  • To make an informed decision, read our Repair policy and the FAQ at the bottom of the page. 
  • If our technicians decide that your service request is not covered by the warranty, we will use the price list below to provide you with a quote. The exact price of your repair depends on the technical diagnosis performed by our Service Center.
  • Execution of the manufacturing warranty does not imply a warranty extension. Repairs have a 3-month repair warranty for the issues present with the first repair. Each product comes with a 24-month warranty (except for the FP2 lithium-ion batteries that have a 12 month warranty due to their limited usage time). A new module does not extend the warranty of the smartphone device with which it is compatible.

 

Repair price list

Description

Key components

Total (including VAT)

Assessment, handling and shipping costs for a device out of warranty and un-repaired

(No Fault Found) - France

Box, un-repaired Fairphone  € 15,30 

 

Description

Key components

Material + repair and shipping costs *ex. VAT

Total* (incl. VAT)

FP2 Core Module

Chipset Snapdragon 801, the SIM and SD  € 208.25 € 249.90

FP2 Top Module

Receiver, headset connector, LED, ambient light and proximity sensor (ALS/PS), front camera and noise-canceling microphone  € 49.92  € 59.90

FP2 Camera Module V2

Rear camera and flash (12 MP) € 54.08  € 64.90

FP2 Bottom Module refurbished

Speaker, vibration motor, USB connector and primary microphone. Factory refurbished. Only available via repair, not standalone available.  € 49.90 € 59.90 

FP2 Display Module

Full HD display with Gorilla® Glass 3 as well as the clips € 91.58 € 109.90 

FP2 Cover Module

Back cover with built-in protection € 49.92 € 59.90 

FP2 Battery Module

 Lithium-ion battery with a capacity of 2420 mAh and a voltage of 3.8V € 33.25  € 39.90 

 

*This price list is not legally binding and is subject to change at any time. This price list refers only to single modules. For repairs of more than one module, the price can vary due to labour costs.

 


Frequently Asked Questions (FAQ):

Q: How can I start a repair via you?

Please contact our Customer Support so we can assess the issue, find out if your repair might be covered by the warranty and start a repair process for you.

Q: Can you provide me with a substitute phone while my phone is sent away?

We do not provide a substitute phone service. We recommend you use a spare phone during the repair period. Maybe your family, friends or colleagues have a spare one for you to use.

Q: Will my phone repair be in or out of warranty?

You can get a general idea of whether your repair is in or out of warranty by reading the Fairphone warranties. One of our technicians makes the final diagnosis upon arrival of your Fairphone at our Service Center. If your product is older than 2 years (for some countries the manufacturing warranty limit may be longer), the manufacturing warranty has expired. If there is user damage, this damage voids the manufacturing warranty for the whole product.

If the repair is not covered by the manufacturing warranty, you will receive a quote for the repair costs. You can either accept that quote by paying it or refuse the quotation. In that case, you have two options: have your product shipped back unrepaired (then you have to pay shipping, diagnosis, and handling costs) or abandon the product - then we will recycle it for you for free.

Q: Can I make a warranty-related claim if I bought an FP2 from another person?

If you can provide a proof of purchase (preferably delivery note with IMEI printed), you can claim warranty if:

  • The original purchase was not longer than 2 years and there is no user damage. You can ask the second-hand seller for this.
  • Or seller can mail us with proof of purchase and name of buyer so we have a registration of that in our system.
  • Active warranty is linked to IMEI 1 of the original purchase.

Q: Isn’t it cheaper if I order the spare parts and repair the phone myself?

If you know what needs to be repaired, buying the parts yourself will save you some money.

However, if you do not really know what is wrong with your device and/or know how to fix it yourself, we recommend you send it to our service center. There, your Fairphone 2 will be properly tested, diagnosed, and repaired if approved by you.

Q: Why can't I replace my Fairphone 2 Bottom Module myself?

The Fairphone 2 Bottom Modules are sold out. We offer Refurbished Fairphone 2 Bottom Modules, but not via our online shop. We offer them as part of a repair which requires to send in the whole device to make sure that your issue will be solved. Via our diagnosis we can assess if the solution is a replacement of the Bottom Module, or something else is needed. The costs are not covered by the manufacturing warranty. If you are interested in a Fairphone 2 Refurbished Bottom Module repair, please contact our Customer Support so they can start a Repair procedure for you.

Q: Where do I find your repair guide?

You can find our repair guide on iFixit.

We advise you to repair your Fairphone by yourself only when you are sure the damage is not due to a manufacturing defect, thus when your Fairphone is out of warranty. If you have doubts about this contact us before you purchase a new component.

Q: Only a small part was damaged, so why is my repair so expensive?

In general - no matter how small or affordable the part - the total service costs are primarily related to the labor required to complete the repair successfully.

Q: How do I send my phone for repair?

Please get in touch with us through the request page to initiate a service request - choose I experience a problem/My product is broken.

Please do not send your phone without RMA or to our offices.
We can not accept any parcels without RMA and your shipment is not insured either. We do not have the equipment, expertise, and logistics available at our offices to carry out a repair. Also, our offices are located in another country as our Repair center. We shall return your parcel to you so you can start a proper repair procedure with us.

 

Q: Can you give me an overview of the service process from start to finish?

If you need a repair, here’s how it works:

  1. Contact us through the request page - choose I experience a problem/My product is broken.
  2. Customer support will send you instructions to pre-diagnose your Fairphone and assess the need to send it to the repair center.
  3. If needed, we will send you the instructions to create a repair request on our repair platform. This platform is not accessible via mobile phone.
  4. When we approve your repair request, you receive your RMA number, shipping label, and shipping instructions to send the device to the repair center.
    Do not:
    • Send your phone to our office.
    • Send your phone without RMA.
    • Send your phone with your SIM card(s) and SD cards or other accessories without making a backup. To respect the GDPR law, we will delete all your personal data.
  5. At our Service Center, the technicians will diagnose your Fairphone.
    • If the service is covered under warranty, your Fairphone will be repaired and sent back without contacting you. We will update the software to the latest version and will delete any data stored on your device.
    • In case of an out-of-warranty diagnose, we will contact you with a quote and description of the work required to repair your Fairphone. If you accept this, you can pay the quotation. As soon as we receive your payment, the actual repairs will begin. We will update the software to the latest version and will delete any data stored on your device.
    • In case of an out-of-warranty diagnose and you do not wish to proceed with the repair, you have to indicate you will abandon your device so we can recycle your device free of charge. In case you do not respond to our quotation or support ticket in time (within a month), this will be default. Note that in this case, step 6 and 7 do not apply.
    • In case of an out-of-warranty diagnose and you do not wish to proceed with the repair, but want to have your phone back, you can indicate this too. We will invoice € 18,36 for Assessment, shipping & handling costs. Note that in this case step 6 will not apply.
  6. Final testing is performed on the repaired device.
  7. The Fairphone is sent back to you!

If after reading the article you need more help, get in touch with our Customer Support.