Forward calls and call waiting notification on FP3/FP3+

 

When you are calling someone, it is nice to know when another call needs your attention.

You can manage incoming calls with a forward to your voicemail, a forward to another phone number and manage notifications. 

 

Forward a call

To enable the Call forwarding function on your Fairphone 3/Fairphone 3+ (FP3/FP3+), you need at least one SIM card installed in the phone. Make sure that your provider enables Call forwards.

Once that is taken care of, please follow these steps:

  1. Open the Phone app (tap on the app you use to make phone calls)
  2. Tap on the More settings button (three dots) on the top right corner and select Settings
  3. Select Calling accounts
  4. Tap on the SIM card you want to activate the function on
  5. Then go to GSM call settings → Call forwarding  Voice. If this causes a "Network or SIM card error", your provider does not allow call forwarding.
  6. You can now choose four options. Click on each to adjust the settings and add the phone number:
    - Always forward
    - When busy
    - When unanswered
    - When unreachable.

 

Call waiting notification

To manage the Call waiting function on your FP3/FP3+, you need at least one SIM card installed in the phone. Make sure that your provider enables Call waiting notifications. To get a notification of an incoming call when you are already on the line:

  1. Open the Phone app (tap on the app you use to make phone calls)
  2. Tap on the More settings button (three dots) on the top right corner and select Settings
  3. Select Calling accounts
  4. Tap on the SIM card you want to activate the function on
  5. Then go to GSM call settings → Additional settings → Call waiting
  6. Select On / Off

 

No calls notification

Someone is calling you but you do not see any information on the screen?
Another issue that could happen is that your FP3/FP3+ is not showing the call notification.

This is usually due to a software setting that you, or 3rd party app, might have inadvertently modified.
To solve this, follow the below steps:

  1. Go to Settings → Apps & Notifications
  2. Find the Phone app (or any other custom dialer you installed from the Play store).
  3. Tap on Notifications and swipe the toggle to On
  4. Ask someone to call you to see if this fixed your issue.

Additionally, make sure you enabled the incoming calls option by following the next steps:

  1. Go the Phone app 
  2. Click on the three dots
  3. Tap on Settings > Calling account
  4. Enable the option "Receive incoming calls".

If this does not work, please perform the following:

  • Long press the icon of the Phone app  tap on Storage  tap on CLEAR STORAGE