When will I receive my pre-order?
It was possible to place a pre-order the Fairphone 4 5G and the Fairphone 4 True Wireless Earbuds via our online shop between September 30, 2021 and October 25, 2021. All pre-order products have been delivered by end of December, 2021.
Pre-order means that you order and pay now and receive your order in a few weeks.
We ship pre-orders on a first-come, first-served basis. This order queue is based on the moment that your payment for the order is successful. In case you use bank transfer as a payment method, keep this in mind as your payment might take up to 5 working days to arrive.
We expect the new Fairphone products in our warehouse from October 25. Then, we will start shipping out the first pre-orders.
We update you via email with the latest information and estimated delivery dates. We appreciate your patience.
UPDATE Nov 11: the first pre-orders shipped per November 8 and we will continue to ship the remainder of the pre-orders in batches.
The pre-order process step by step
This is how the pre-order process works:
- You order and pay now.
If your order is placed successfully, within a few minutes, you will receive an order confirmation email and a payment confirmation email. For orders paid by bank transfer, you will receive the payment confirmation email once we have successfully received your payment. Bank transfers may take up to 5 working days to reach us. Once the order is paid, your order will have the status Processing shown in your account.
- We will send you an estimated delivery date a few weeks later once we receive an update from the factory. September orders will get an earlier estimate than mid-October orders. At this moment, your order will still have the status Processing.
- Your order status will change to Preparing shipment once it is at our warehouse in Europe and preparing for shipment by UPS, our delivery courier.
- Finally, once your order leaves the warehouse, you will receive an email with a track & trace link. With that, you can follow your delivery in detail via the UPS website. There, you can also rearrange the delivery time and - in most cases - your address. The delivery time from this moment should only take between 3 – 5 days. This is the most accurate pre-alert we can give you. Your order will now have the status Complete.
Again, we appreciate your patience throughout the pre-order phase. We aim to get your order to you as soon as possible.
- Pre-orders ship in chronological order - on a first-come, first-served basis. Your pre-order registers when the payment is successful. You will then receive a payment confirmation email.
- It is not possible to get your order sooner, on an exact date, or to keep it on hold.
- It is also not possible for us to know on which exact date your order ships or will be delivered.
- After October 25, we will end the pre-order phase. From that date, we sell our products with a delivery estimation on the product page of each item.
- The pre-orders process and ship before regular orders. Regular orders ship according to the estimated delivery time. You can find this on the product pages of the items of your order.
- The estimated delivery time stated on the product page of your items at the moment you paid your order, is leading.
- The estimated delivery time of the item with the latest date, is leading for the whole order.
Next to our online shop, the Fairphone 4 5G is also available via our official sales partners. Not all have a Fairphone 4 5G on display in their stores, so we recommend to contact the store near you before you visit. You can find a store near you via the suggestions in the product page.