When will I receive my pre-order?
The Fairphone 3+, Fairphone 3 Camera+, Fairphone 3 Top Module+, and Fairphone 3 Back Cover - Black are available for pre-order on our website from August 27th, 2020.
Pre-order means that you order and pay now and receive your order in a few weeks.
We have started shipping these products from September 14, 2020. We ship pre-orders on a first-come, first-served basis. So from this date, your pre-order is processed between 3 – 14 days. We update you via email and appreciate your patience in advance.
The pre-order process
This is how the pre-order process works:
- You order and pay now. Within a few minutes, you will receive an order confirmation email and a payment confirmation email. Your order will have the status Processing shown in your account.
- Once we have the products in stock at our distribution center (from September 14), we notify all pre-order customers via email that we started preparing orders for shipping. Depending on the payment date and the number of orders placed before yours, your order ships up to 14 days after that date. At this moment, your order will still have the status Processing.
- When your order is being prepared for shipment, your order shows the status Preparing order.
- Finally, once your order ships, you will receive an email with a track & trace link. You then can follow your delivery in detail via our shipping partners' website or rearrange a delivery time. The delivery time from this moment should only take between 3 – 5 days. This is the most accurate pre-alert we can give you. Your order will now have the status Complete.
Again, we appreciate your patience throughout the preorder phase. We plan to get your order to you as soon as possible.
- Pre-orders ship in chronological order - on a first-come, first-served basis. Your preorder is registered once your payment is confirmed.
- It is not possible to get your order sooner, on an exact date, or to keep it on hold.
- It is also not possible for us to know on which exact date your order ships or is delivered.
- After September 14, we will end the preorder phase and continue to sell the products mentioned as normal.
- The pre-orders ship before regular orders. Regular orders placed after September 14 may take longer than usual to ship because pre-orders are processed first.
- The promised delivery time stated on the product page at the moment you paid your order, is leading.
Next to our online shop, the Fairphone 3+ is also/will become available via our official sales partners. If you would like to try a Fairphone 3 before buying a Fairphone 3+, you can find a store near you.