Apps misbehaving

 

Sometimes one or more apps, or their related functions, will not work as intended.

 

1. Update your phone

The first step would be to Update your FP3/FP3+ to the latest software

 

2. Update your apps

Open your Play Store  tap on the Hamburger button (three horizontal lines  in the top right corner) → My apps & games  → Update all
Start your app again and check if it works now

 

3. Clear cache

Each app has a cache that hosts temporary data files for quick access. Sometimes those data become corrupted causing issues in your phone. To solve this, you can clear the cache of these apps
This will not erase user data (e.g. settings, pictures)

For the specific app:

  1. Go to SettingsApps & notifications
  2. Tap on "SEE ALL xxx APPS"
  3. Find the app and tap on it
  4. Tap on Storage & cache
  5. Push the button CLEAR CACHE.

If this didn't solve your issue you should continue to the next step.

 

4. Clear storage

Each app stores also the settings and preferences on your phone. If an app that use to work suddenly stops it might be useful to reset it to its default settings

- IMPORTANT -
Before proceeding, you might want to make a backup because by resetting the app, you will lose your personal data contained within the app. Depending on the app those might just be your preferences (like login and/or a password), but also some files or photos (think of you WhatsApp pictures)

For the specific app:

  1. Go to SettingsApps & notifications
  2. Tap on "SEE ALL xxx APPS"
  3. Find the app and tap on it
  4. Tap on Storage & cache
  5. Push the button CLEAR STORAGE

 

If the issue persists, you will have to proceed with more rigorous steps: uninstall and reinstall your apps, test in Safe mode, test your SIM card(s), or - as a last resort - returning the phone to the factory settings