How to answer a call on your FP3/FP3+

The moment you have inserted an active SIM card in your Fairphone 3/Fairphone 3+ (FP3/FP3+), you can be called by anyone who has knows the phone number

Inactive screen

When you receive a phone call, and your screen is inactive, a button showing a green phone inside a white balloon icon will appear on the screen

To answer

  1. drag the green phone icon towards the top of the screen

To reject an incoming call

  1. drag the green phone icon towards the bottom of the screen. The icon will turn red
  2. If your voice mail is enabled, the caller will be forwarded to it

To  reject an incoming call sending a Reply message to the caller:

  1. Tap on the blue text balloon icon with the text Reply
  2. Choose one of the options that appear to send as a text message (SMS) to the caller

Active screen

When you get an incoming call when your screen is active: 

  1. Tap on the right green box to ANSWER
  2. Tap on the left red box with to DECLINE

No calls

Not able to make or receive calls? In some previous software versions, this was a default setting for some SIM cards. Check the settings of your Network & internet:

Go to Settings Network & internet → SIM card → Advanced and check if No calls is enabled by default due to Battery saving. If this is the case, enable it and update your FP3/FP3+ to the latest software version

No calls notification

Someone is calling you but you do not see any information on the screen?
Another issue that could happen is that your FP3/FP3+ is not showing the call notification.

This is usually due to a software setting that you, or 3rd party app, might have inadvertently modified
To solve this, follow the below steps:

  1. Go to Settings → Apps & Notifications
  2. Find the Phone app (or any other custom dialer you installed from the Play store).
  3. Tap on Notifications and swipe the toggle to On
  4. Ask someone to call you to see if this fixed your issue

Additionally, make sure you enabled the incoming calls option by following the next steps:

  1. Go the Phone app 
  2. Click on the three dots
  3. Tap on Settings Calling account
  4. Enable the option "Receive incoming calls"

If this does not work, please perform the following:

  • Long press the icon of the Phone app  tap on Storage  tap on CLEAR STORAGE