FP3(+). Set up the SIM card(s)

Your Fairphone 3(+) (FP3(+)) supports only nano-SIM card(s) (4FF), sized: 12.3 mm x 8.8 mm. You can use two nano-SIM cards.

If you're using a physical SIM, we recommend using a new SIM card for your phone. SIM cards age like any other electronic circuit and might cause unexpected issues to your phone. We also recommend renewing your SIM card every 2 years. You can contact your network provider about getting a new SIM card.

Some providers restrict international SIM card use - especially on pre-paid plans. Check with your provider what the terms and conditions are for international use.


Insert the SIM cards

To insert the nano-SIM card(s) into your FP3(+), please, read the instruction below. You can also watch our short video tutorial for more information.

  1. Open the back of your phone.
  2. Take the battery out. Underneath, you'll see three icons outlined in white:
    1. On top is the SD card slot.
    2. Below are the two nano-SIM card slots.
  3. Insert your nano-SIM card(s) into the nano-SIM card(s) slot(s).
    Do not force a SIM card into the Micro SD card slot. You'll void the warranty!
    1. If you have only one SIM card, we advise you to insert it in Sim 1 slot.
    2. If you have two SIM cards, we advise you to put your main SIM card (the one you will be using the most for mobile data connection and calls) into the Sim 1 slot.
  4. Press all the way gently in until the nano-SIM card(s) click in place.
  5. Insert the battery again.
  6. Put the back cover back on.
  7. Press the Power button to restart your phone.


Take your SIM card out

In case you need to take your nano-SIM card from the phone:

  1. Power off the phone.
  2. Open the back of your phone.
  3. Take the battery out. Underneath, you'll see three icons outlined in white.
    1. The two nano-SIM card slots are in the bottom of the battery slot.
    2. Above them, in the middle you'll see the Micro SD card slot.
  4. Push the visible part of the nano-SIM card further into the SIM card slot: to the left.
    Do NOT use any metal tools to retrieve a nano-SIM card from the SIM slot. You can damage the SIM card and the slot. Damage to the SIM card slot will void the warranty!
  5. Press gently further in until you feel the nano-SIM card is at the end of the slot.
  6. Release the pressure so that the spring can eject the nano-SIM card.
  7. Take the nano-SIM card out.
  8. Insert the battery again.
  9. Put the back cover back on.
  10. Press the Power button to restart your phone.

Set your preferences

When you add or change the SIM cards, you will have to set your SIM cards preferences:

  1. Go to Settings → Network & internet. Your SIM cards will be listed at the top.
  2. Tap on a SIM card to open its settings.
  3. Tap on the pen icon in the top-right to assign a new name and/ or color to each SIM card.
  4. Enable or disable a SIM card by simply tapping on the Use SIM switch.
  5. Select your preferred SIM card for:
    1. Cellular data. Here you must choose. SIM card 1 is selected by default, but you can change it. Only one SIM card can use data at a time.
    2. Calls. Here you can pick a specific SIM card or decide to be asked every time you want to make a phone call.
    3. SMS. Same as calls. You can pick a specific SIM card or decide to be asked every time you want to send a message.

Like almost every Dual SIM device on the market, FP3(+) uses the standard Dual SIM Dual Standby (DSDS) technology. You can read more about that here.


Advanced data settings

The default settings are usually good for most users. Thus we recommend you skip this section if this is not necessary for you.

Please, be aware that depending on how you set these settings, your apps will stop working. For example, it might happen that you will not get any more notifications from your favorite apps until you open them! Think of WhatsApp, Instagram, Email apps, etc.

If you are instead an advanced user, you can go to Settings  Network & Internet SIM Card  → scroll to the bottom → Advanced to adjust some more settings. Here you can:

  1. Turn Mobile data On or Off for a specific SIM card.
  2. Set data warning (per cycle) for your cellular data. The phone will notify you when the threshold is reached.
  3. Set data limit (per cycle) for your cellular data. The phone will deactivate mobile data when the threshold is reached.
  4. Manage the usage of Background data for a specific app. Here you can stop apps from synchronizing any data until you open them. This means you will have no notifications! 
  5. To restrict background data usage for all apps, go to Settings → Network & internet → Data Saver and set it to on.
  6. Enable or disable call enhancement features such as VoLTE and Wi-Fi Calling. The availability of these features depends on your region and network.


General recommendations

A data connection is at the core of all the functions of a modern smartphone. To avoid over-using your mobile data, we suggest you always connect to a Wi-Fi network when possible.
Additionally, to avoid bad surprises, you can contact the customers' service of your network provider and ask them to help you analyze your mobile data consumption and make sure to choose the best plan for your needs.

Your FP3(+) has plenty of power to accompany you for a full day of regular usage.

If you are running low on battery, you can disable the mobile data to extend your battery life. If you have a weak mobile signal, your phone will consume more energy to stay connected.
To quickly enable or disable mobile data on your device:

  1. Swipe down from the top of your screen.
  2. Tap on the Mobile data icon to turn mobile data On or Off.


If after reading the article you need more help, get in touch with our Customer Support.