FP3. Fairphone 3 EOS (End of Sales)
Since September 2021, we stopped the sales of the Fairphone 3. Our sales stock is sold out and we discontinued the production. However, we will support the Fairphone 3 for years to come.
We will extend our support by providing spare parts and software releases for the Fairphone 3.
The end of sales of Fairphone 3 does not mean the end of life. We will stick to our longevity promise:
- Software support will be provided.
- Spare parts and camera modules to upgrade your FP3 are also fully available.
Frequently Asked Questions (FAQ):
Q: Where can I still get a Fairphone 3?
A: Our sales partner network across Europe will continue to sell the remaining Fairphone 3’s they still have in stock. Unfortunately, we do not have an accurate overview of the sales partners and their current stock available. We suggest you contact the sales partners listed when you click the button “Local stores” on the product page. Then you can find out if they still have a Fairphone 3 available for you.
Q: Why can I still get a Fairphone 3 via sales partners?
A: You can still get Fairphone 3’s via our sales partners because they are selling the remaining devices they have in stock.
Q: Can I buy a Fairphone 3 Core module?
A: No, Core modules are not for sale. The Core modules are only to be replaced by our technicians due to electrostatic discharge concerns. If you have a broken Core module, you can contact our Customer support team to send your phone to our service center. In case the device repair is not covered by the manufacturing warranty anymore, you can have a look at the repair price list beforehand.
Q: I want to send back my Fairphone 3 device/modules to you, how do I do that?
A: For France and Germany, we have a Takeback program for Fairphone 3 modules. For this and alternative options, please consult our support article.
Q: If you are not selling Fairphone 3 anymore, does it mean a new phone is coming out? If so, when?
A: Depending on the availability and stock, FP3+ will remain in sale through our webshop and sales partners. Fairphone is preparing for its next big steps, with a focus on its product roadmap and the development of a new product and business opportunities.
At this point, we cannot disclose any more information about Fairphone's next product release but invite you to subscribe to our biweekly newsletter so you are the first to know.
Q: How is it possible to be End of Sale for a phone that was launched just two years ago, isn’t this in contrast with Fairphone values and longevity promise?
A: The End of Sales is not the same as End of Life because we are able to provide repairs covered by the manufacturer's warranty, provide spare parts and plan extended software support. This way, we can help you to keep your Fairphone 3 in use for a longer time.
Q: Until when will spare parts be available on your website for FP3/3+?
A: We will provide spare parts until at least 2024.
Q: My Fairphone 3 needs a repair, but is not covered by the manufacturing warranty anymore. What do I do?
A: First, we recommend troubleshooting your issue to make sure that your issue is caused by a hardware defect. In case you need to replace some hardware, you can buy spare parts via our online shop. If you are not sure about what to repair, you can visit a local repair shop for a diagnosis, or contact our Customer support team to send it to our repair center.
It is also possible to recycle your phone with us soon.