FP4. Troubleshoot issues with apps

 

Sometimes one or more apps, or their related functions, will not work as intended.

 

1. Update your Fairphone

As a first step, update to the latest Fairphone OS.

 

2. Update your apps

Open your Play Store  tap on your Profile icon in the top right corner → Manage apps and device → Update all.
Start your app again and check if it works now.

 

3. Clear cache

Each app has a cache that hosts temporary data files for quick access. Sometimes those data become corrupted, causing issues in your phone. To solve this, you can clear the cache of these apps (this will not erase user data like settings or pictures).

For the specific app:

  1. Go to SettingsApps and notifications.
  2. Tap on SEE ALL APPS.
  3. Find the app and tap on it.
  4. Tap on Storage and cache.
  5. Tap on CLEAR CACHE.

If this doesn't solve your issue, you should continue to the next step.

 

4. Clear Storage

Each app also stores the settings and preferences on your phone. If an app that used to work suddenly stops, it might be helpful to reset it to its default settings.

- IMPORTANT -
Before proceeding, make a backup. You will lose your data within the app (like login, settings, password, files, or media like your WhatsApp pictures).

For the specific app:

  1. Go to SettingsApps and notifications.
  2. Tap on SEE ALL APPS.
  3. Find the app and tap on it.
  4. Tap on Storage and cache.
  5. Tap on CLEAR STORAGE.

 

If the issue persists, you will have to proceed with more rigorous steps: uninstall and reinstall your apps, test in Safe mode, identify and solve SIM card issues, or - as a last resort - return the phone to the factory settings.

 


If you need more help after reading the article, you can use our Troubleshooter or get in touch with our Customer Support.