The latest version of the app is: 2.6.1.

You can verify the version of your My Fairphone app in two ways:

1. Via the Settings:
   1. Open your phone Settings (cogwheel icon) and go to Apps & notifications > See All xx Apps.
   2. Select My Fairphone app > Advanced > scroll down until you see version x.x.x.
2. Via the app:
   1. Open the App drawer by swiping from the bottom of the screen up.
   2. Tap and hold the My Fairphone app icon until the tooltip App info shows.
   3. Tap on the text App info > Advanced > scroll down until you see version x.x.x.

If you have automatic updates enabled, you should already have the update. In case you do not have the most recent update, go to:

Settings > Apps & notifications > See All xx Apps > Select the My Fairphone app > Advanced > App details.

This opens the app in the Google Play Store, where you should be able to update via the normal tab under the logo.

You can also enable automatic updates: tap on the 3 dots in the upper right corner and select Enable auto update.

Another possibility is to update manually via the Google Play store:

1. Open the Google Play Store on your phone.
2. Tap on your Google account icon on top right to open the menu for that account.
3. Tap on Manage apps & device in the menu that opens.
4. Tap on the tab Manage > Apps & Games > Updates available.
5. Search for the My Fairphone app. Select the box on the right.
6. Click on the Update icon on top.

Because we are improving the security of our systems, we ask you to reset your password for the MyFairphone app after updating to version 2.6.1. To keep it secure, we can not do this for you. Please follow the on screen instructions shown after login.

• In case:
  • you have forgotten the email address you used before, please create a new account.
  • you do not have access to the email address you used before and it is the same one you use for your shop account, please log in to that account on desktop, and change the email address in your account details to an email address that you have access to. Then, you can request a new password via the My Fairphone app.
  • you do not have access to the email address you used before but it is not used for your shop account, please create a new account.
  • you have forgotten the password you used before, you can request a new password via our website. With that new password, you can then request a new password for the My Fairphone app.
• In the past, you could log in to your MyFairphone app account with your credentials for our support platform - an account that you would also use for help requests with us. Since My Fairphone app version 2.0.0 - released on December 20, 2021 - the login credentials for the app are now based on our online shop platform. So please use your credentials of the shop to request a new password for the MyFairphone app.
• If you do not have an account yet on our online shopping platform, you can create one but that is separate from the MyFairphone app login (for now).

We sincerely apologize for the inconvenience this may cause and thank you for your understanding.

The reason we’ve included a login is because the account allows you to transfer your data across devices. Some future features that we are developing, also need the use of an account.

Please Power off your phone first. After a few minutes, turn it on again.

If the error still happens, please update the app. If you have automatic updates enabled, you should already have the update. In case you don't, go to:

Settings > Apps & notifications > See All xx Apps > Select the My Fairphone app > Advanced > App details.

This opens the app in the Google Play Store, where you should be able to update via the normal tab under the logo.

You can also enable automatic updates: tap on the 3 dots in the upper right corner and select Enable auto update.

To update:

1. Open the Google Play Store on your phone.
2. Tap on your Google account icon on top right to open the menu for that account.
3. Tap on Manage apps & device in the menu that opens.
4. Tap on the tab Manage > Apps & Games > Updates available.
5. Search for the My Fairphone app. Select the box on the right.
6. Click on the Update icon on top.

If that doesn't work, clear the cache and storage of the app.

There can be several causes. From easiest fixes to more impactful troubleshooting:

1. Power your phone completely off. Then power it on again.
2. Make sure your device is connected to a reliable Wi-Fi or mobile network with access to internet.
3. Make sure your device runs the latest software version.
4. Make sure you have the latest version of the My Fairphone app:
   1. Open the App drawer by swiping from the bottom of the screen up.
   2. Tap and hold the My Fairphone app icon until the tooltip App info shows.
   3. Tap on the text App info > Advanced > scroll down until you see version 2.6.1.
   4. If you are running an older version of the app, update the app.
      
      1. Open the Google Play Store on your phone.
      2. Tap on your Google account icon on top right to open the menu for that account.
      3. Tap on Manage apps & device in the menu that opens.
      4. Tap on the tab Manage > Apps & Games > Updates available.
      5. Search for the My Fairphone app. Select the box on the right.
      6. Click on the Update icon on top.
5. Clear the cache and storage of the app.

Since the My Fairphone app is one of the native apps of the Fairphone, it is not possible to deinstall it. But you can deactivate it so it is not running in the background anymore. To deactivate the My Fairphone app:

1. In Settings > Apps and notifications > See All xx Apps > Select the My Fairphone app
2. Tap Disable.

If you don’t want the app at all, the only option is to install an alternative OS. Be aware that if you want to make use of your manufacturing warranty, you have to return to the original Fairphone OS.

Every 6 months we send you a short survey about how long you expect to use your device. This way we can measure if Fairphones stay in use longer than the average smartphone. To stop getting these invitations:

1. Open the My Fairphone app
2. In Settings, set the toggle to Off in either All notifications, or only the toggle for Invite to give feedback.

It is possible that you still receive reminders after you have registered.

To stop the invitation and reminders:

1. Open the My Fairphone app
2. In Settings, set the toggle to Off in either All notifications, or only the toggle for Warranty reminder.

No. The My Fairphone app depends on some Google Play Service APIs. So the phone needs to have Google Play Services installed. The My Fairphone app currently does not work with operating systems other than the Fairphone OS. However, we are looking into the possibilities to make it available in the future.

At the moment the app is only available for Fairphone users. The app is optimized for the display size of our Fairphone devices. However, we will be working on making the app compatible with other devices in the future.

The app is specifically optimized for the display size of our Fairphone 3, 3+ and Fairphone 4 devices. The display size is similar enough that we can optimize content between the two display sizes. This is not possible for the Fairphone 2 because the display size is too small. In the future, we are looking into making the app compatible with a larger variety of screen sizes. For the Fairphone 2, you have the Fairphone Checkup app available to help you out with troubleshooting.

There are no current plans to make the app open source as it requires Google API’s to work. We may look at changing this in the future but there are no current plans to do so in the coming months.

The My Fairphone app comes pre-installed in the Fairphone 4. It is included in the software build that ships with the device. To find it:

1. In your phone, open Settings > Apps and notifications > See All xx Apps.
2. Select the My Fairphone app.

Check manually on each device.

You can leave your feedback about this support article or on the My Fairphone app via:

• The form at the bottom of this support page ("How helpful was this article?" - Give a rating and a text window will open).
• Fill in the surveys we send you.
• In case you need help, contact our Customer Support.

Depending on who you are and what features of the My Fairphone app you use, we may process different categories of Personal Data about you. This could contain:

• First name.
• Last name.
• E-mail address.
• IMEI Number.
• Device information (operating system and browser used, plugins and fonts installed, screen size).
• Log information: the time and duration of your use of the My Fairphone App.
• Location information: your approximate location is derived from your IP address. We erase the last three numbers of your IP address to make this more anonymous.
• Preferences you set in the My Fairphone App about language and location.
• Any information you provide us.

You can read more about this in the Privacy Policy of the My Fairphone app:

Open the My Fairphone app > Settings > Privacy Policy.

It is also possible to read and download the My Fairphone app Privacy Policy via our Legal page.

When you create a support ticket in the My Fairphone app, the application creates this ticket in Fairphone’s ticketing service, Zendesk. We use Google’s Firebase, Google Analytics and Bloomreach for Mobile to analyze My Fairphone app usage.

We use this date for the following purposes:

• To allow you to submit customer service questions to our team.
• To assess your problems and to provide you with the requested support.
• To analyse and improve our customer support and for trainings of new agents.
• To improve our services through the My Fairphone App.
• To provide the necessary network security.

You can read more about this in the Privacy Policy of the My Fairphone app:

Open the My Fairphone app > Settings > Privacy Policy.