Fairphone Easy FAQ

Fairphone Easy was a lease service, available to customers based in the Netherlands. Fairphone Easy is now discontinued. To learn more about this, go and take a read of our blog post.

 

In this article you can find the most frequent questions about the service. In case you are interested in leasing a Fairphone in France, Germany, and Belgium, check out our partner Commown!

 

In case you encounter software issues, use our Troubleshooting tool (available to guide you 24/7). Or contact with our Customer Support. They will be able to either solve the problem with you, or provide you with clear information on when a known issue is going to be solved.

 


FAQ

Click on a question to read its answer like so:

click.jpg

What was Fairphone Easy?

Fairphone Easy was a lease service, available to customers in the Netherlands. It was in a pilot phase. This service was, unfortunately, not available in other countries.

Fairphone Easy was ideal for customers who love using a smartphone, but would like to have the maintenance and hardware repairs taken off of their hands. Fairphone Easy offered a swap service in case you encountered any hardware problem with the device.

What was included:

  • Our latest Fairphone 4 5G (256GB, 8GB RAM) in Green
  • Two accessories to help your device last longer:
    • A Fairphone 4 Protective Soft Case in Grey, Green or Pastel red
    • A Fairphone 4 Screen Protector with Blue Light Filter
  • Service: including device swapping, repair and maintenance.

Note that it was not possible to lease another type of Fairphone.

Optional: You could opt-in for a USB-C cable, a Dual port charger and even our TWS Earbuds, for an extra cost in case you needed any of these.

Which plans were available?

Fairphone Easy offered three different plans with the following prices (all including VAT):

  • A minimum of 3 months for 24 EUR per month.
  • A minimum of 36 months for 19 EUR per month.
  • A minimum of 60 months for 14 EUR per month.

Regardless of the plan you chose, a one-time deposit payment of 90 EUR was required. This was a down payment for your subscription.

With Fairphone Easy now discontinued, we have contacted each Fairphone Easy subscriber to explain the options available to them. Any questions, you can contact our Customer Support.

How Fairphone Easy worked:

All plans come with a minimum commitment period, which is equal to the duration of your chosen subscription plan. If you choose a 3-month subscription plan, this time will be the minimum commitment period of your subscription. After receiving your device, you have 14 days to cancel or change your subscription without penalties. This is what we call the cool-off period. Once this period has passed, you will not be able to change or cancel your subscription for free anymore.

After the minimum subscription period ends, your plan will be automatically continued. At that point you can choose to continue your subscription, change or cancel with a 30-day notice period. If you do not wish to prolong your plan, you have to cancel a minimum of 30 days before the subscription period ends.

Why was Fairphone Easy discontinued?

After a variety of learnings over the last year, we have come to the conclusion that the service doesn’t make business sense for us… at least, not right now. This is because of a low uptick in subscriptions.

Can I keep my Fairphone Easy phone?

Going forward, we are offering two options to Fairphone Easy subscribers:

  • KEEP YOUR FAIRPHONE 4: In exchange for the initial deposit of 90 EUR, which you have already paid, your current Fairphone 4 is yours, complete with a five-year warranty. We will inform you on how to activate your warranty.
  • RETURN YOUR FAIRPHONE 4: If subscribers do not want to keep the Fairphone 4, they can choose to return it by canceling their subscription. On receipt of their old device, we’ll return the initial deposit, and send a €100 discount code that can be used to buy the Fairphone 5 at our website.

Do I need to cancel my subscription?

With Fairphone Easy now discontinued, we have contacted each Fairphone Easy subscriber to explain the options available to them. Any questions, you can contact our Customer Support.

Where can I find out the terms and conditions of Fairphone Easy?

 


More Information

Fairphone Easy Terms & Conditions.

 


If after reading the article you need more help, contact with our Customer Support.