FP4. Screen lock and emergency contacts
To protect your data, or prevent others from messing with your phone, we recommend using basic security features.
Also, there are ways to share important information with others - in case of emergency - without unlocking your device.
To prevent others from accessing your phone and your data unauthorized, we recommend using a Screen lock. To set up a Screen lock, go to:
- Settings > Security > under Device security, tap on Screen lock > Choose screen lock.
You have the following options to unlock your screen:
- None - the option if you want to remove the Screen lock (see also Android Device Protection)
- Swipe - a minimal option accessible to anyone with physical access to your device
- Pattern - secure your phone with a visual pattern of your choice based on a 3x3 matrix
- PIN - secure your phone with a code of 4 numbers of your choice.
- Password - secure your phone with a password of your choice.
In case you forget your pattern, PIN, or password, you have an unlimited amount of tries to unlock the phone. These unlocking options are not stored outside of your phone. So in case you forget them, it is not possible for us to unlock the device for you or find out the correct pattern, PIN, or password.
- Follow the instructions as given on the phone: enter your unlock of choice and repeat the pattern, PIN, or password to confirm.
- Memorize the pattern, PIN, or password well, or add it to a password manager, as it is not stored outside of your device or accessible to others.
The Screen lock PIN code is different from your SIM card PIN code. To unlock your SIM card, you usually only have three attempts available to enter the SIM PIN code. After three incorrect attempts, the SIM card is blocked. You can then unblock it via your provider. You will need the PUK code that your provider sent to you together with the SIM card and its PIN code.
Android Device Protection
In case you install a Screen lock, do remember to remove it, - together with your Google account - before you gift or sell the device to someone else.
The Android Device Protection is designed to prevent a return to the factory settings when a Screen lock is in place and a Google account is set up on the phone.
This security measure is integral to all Android mobile software. It prevents unauthorized people from using your phone and accessing or deleting your data when it is stolen or lost. After an attempt to return the device to its factory settings, the phone will require the user to log in to the Google account and Screen lock if that account is not removed. This way, a factory reset is not enough to use the phone unless the Google account owner logs in to remove the account and Lock screen.
In case the original owner has passed away, this is not possible.
If you know the Screen lock PIN code, pattern, or password, then you only need to log in to their Google account. Legal executors of the estate of the deceased can file a request with Google to share/reset the login credentials with a death certificate. Then, you can access the Google account via the phone and also release the security measure. You do this by removing the Google account from the phone after you unlocked the Screen lock.
In case you do not have access to the Screen lock code, please contact our Customer Support team with a proof of original purchase.
Lock screen text
We recommend adding a text to your Lock screen. When you lose it or leave it somewhere unattended, others can identify it as your device and contact you.
To add a Lock screen text:
Go to: Settings > Display > Advanced > Lock screen > Add text on lock screen.
You can add something like your email address and your phone number. Or the phone number of an ICE (In Case of Emergency contact), or both.
On the phone, there is an option to share your medical details or emergency contacts in case you are not able to do it yourself. Others can access this emergency information without having to unlock the phone.
To add your emergency information:
Go to: Settings > About phone > Emergency information
You can add:
- your name
- your address
- your blood type
- your medications
- if you are an organ donor
- medical notes
- and your ICE (In Case of Emergency contact).
This info is then available on the Lock screen under Emergency call > Emergency information at the top.