Order status and delivery

• ★ Shipping countries for Fairphone products (Europe only)
• ★ Expected delivery for your Fairphone product
• Order status and overview
• When will my Fairphone product arrive?
• Delivery procedures of the shipping carrier
• Delivery damage to my parcel and/or Fairphone product.
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Make a change or cancellation

• Shipping and/or billing addresses
• Can I cancel my order?
• Why is my order cancelled?
• Can I add or change anything to my order after I have paid?
• Change or cancel a Fairphone Gift Card

Payments, VAT & discounts

• ★ Shipping and additional costs of Fairphone products
• How to apply a discount code
• Friends discount / referral program
• Which types of payment do you accept?
• Troubleshoot issues with your bank transfer
• Troubleshoot issues with your credit card payment
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