Order status and delivery

• Pre-order, what does it mean?
• Order status
• Where do you sell and ship Fairphone products to?
• When will my Fairphone product arrive?
• Delivery procedures of the shipping carriers
• Delivery damage to my parcel and/or Fairphone product.
• See all 7 articles >

Make a change or cancellation

• Change shipping and/or billing address
• Can I cancel my order?
• Order status says Cancelled, but I didn’t cancel?
• Can I add anything to my order after I have paid?
• Change or cancel a Fairphone Gift Card

Payments, VAT & discounts

• Friends discount
• Shipping and additional costs of Fairphone products
• Which types of payment do you accept?
• Troubleshoot issues with your bank transfer
• Troubleshoot issues with your credit card payment
• VAT deduction for EU businesses
• See all 9 articles >