Order status and delivery

• ★ When will I receive my pre-order?
• ★ Where do you sell and ship Fairphone products to?
• Order status
• The impact of Covid-19 measures on deliveries and returns
• When will my Fairphone product arrive?
• Expected delivery for your Fairphone product
• See all 9 articles >

Make a change or cancellation

• Shipping and/or billing addresses
• Can I cancel my order?
• Order status says Cancelled, but I didn’t cancel?
• Can I add or change anything to my order after I have paid?
• Change or cancel a Fairphone Gift Card

Payments, VAT & discounts

• How to apply a discount code
• Friends discount / referral program
• Shipping and additional costs of Fairphone products
• Which types of payment do you accept?
• Troubleshoot issues with your bank transfer
• Troubleshoot issues with your credit card payment
• See all 10 articles >