We can charge almost everything these days with USB-C, so keeping those cables and chargers working perfectly is convenient. 

Here is an in-depth guide to cleaning and maintaining your USB-C ports!

If you need to buy, go find quality cables and chargers in our online shop.

With our Dual-port 30W Charger (also UK version) and USB-C 3.2 Long Life Cable, you can charge your Fairphone up to 50% in 20 minutes!

Troubleshooting a Stubborn Connection

1. Safety First: Always disconnect your device from any power source before cleaning.
2. Inspect the Port: Use a flashlight to get a clear view inside the port. Look for any obvious obstructions like dust, lint, or even bent pins.
3. Gentle Air Blast: Canned air is your best friend. Hold the can upright (to avoid spraying liquid) and aim short bursts of air into the port from a safe distance (about 15 cm). Tilt your device to help dislodge debris.
4. Repeat and Re-inspect: Repeat the air blast a few times, then check again with the flashlight. If the port is clear, try your cable again.

Cleaning No-Nos

Avoid Metal or Sharp Objects

These can scratch and damage the delicate contacts within the port.

No Cotton Swabs

They can leave fibers behind, creating more problems.

Do Not Force It

If the cable does not fit easily, there's likely an obstruction.
Forcing it can bend pins or damage the port.

Proactive Maintenance for Happy USB-C Ports

Cover Your Ports

Considering protecting your ports with dust plugs when not in use.

Regular Checkups

Make a habit of inspecting your ports regularly, especially if your device is often exposed to dust or lint.
Cleaning Routine

Create a cleaning habit depending on your usage up to monthly or even bi-monthly.

Gentle Insertion

Always insert cables carefully, ensuring they are oriented correctly.

Keep it Dry

Moisture is the enemy. Ensure your ports are dry before inserting any cables.

Quality Cables

Invest in high quality and compatible cables and chargers. Incompatible or low quality cables and chargers can corrode and leave debris in your ports

Beyond Cleaning

If cleaning does not resolve the issue, there might be a more serious problem with the port or cable. In this case, it is best to consult our Customer Support team to discuss repair options.

By following these tips and making port maintenance a regular habit, you can ensure smooth connections and prolong the life of your devices!

If after reading the article you need more help, contact our Customer Support.