Making calls, sending messages, voicemail, and email setup

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Whether you need to make a call, send a text message, check your voicemail, or manage your emails on the go, this guide walks you through the essential steps.

ⓘ These steps require Android 13 or later. Find out How to check and update your software version.

Making and receiving phone calls

You can make calls directly using the Phone app:

  1. On your phone, swipe up from the Home screen to see All Apps.
  2. Look for Phone and tap to open it:
    • To call a contact or see recent calls, tap Home.
    • To enter a number manually, tap the Keypad.

When you receive a phone call, the caller's number or contact name appears on the screen.

  • To answer an incoming call:
    • If your phone is locked, swipe the phone icon right toward Answer.
    • If your phone is unlocked, tap Answer.
  • To decline an incoming call:
    • If your phone is locked, swipe the phone icon left toward Decline.
    • If your phone is unlocked, tap Decline.

Setting up your voicemail

You can set up your voicemail to receive voice messages when you cannot answer a call. The exact voicemail routing number depends on your mobile network provider.

Setting up your personal voicemail greeting depends entirely on your mobile network provider. Please check your provider's specific instructions or website for a guide on how to record and change your voicemail greeting.

  1. On your phone, swipe up from the Home screen to see All Apps.
  2. Open the Phone app and tap the three-line menu in the top corner of the screen.
  3. Tap Settings, then tap Voicemail.
  4. Tap Advanced Settings, then tap Setup.
  5. Tap Voicemail number, enter the number provided by your network provider, and tap OK.

Sending and receiving text messages (SMS)

You can send and receive text messages using the Messages app:

  1. On your phone, swipe up from the Home screen to see All Apps.
  2. Look for Messages and tap to open it:
    • To start a new conversation, tap Start chat and enter a contact name, phone number, or email address.
    • To continue an existing conversation, tap an ongoing thread from the list.

Setting up your email

Gmail is the default email app on your Fairphone.

To set up a Google account:

  1. On your phone, swipe up from the Home screen to see All Apps.
  2. Look for Gmail and tap to open it.
  3. Follow the on-screen setup prompts to sign in.

To add a non-Gmail account:

  1. On your phone, open the Gmail app.
  2. In the top right corner, tap your profile picture.
  3. Tap Add another account and choose your account provider type.
  4. Follow the on-screen setup prompts to complete the process.

Still need help?

If you still require assistance, reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.