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If you have a Fairphone product, we have a great troubleshooting tool that can help solve your issues faster.

Click here to start.

Choose the category that best matches the reason behind your request.

Choose the back cover you are currently using with your device.

The order number can be found on the original product invoice.

Help us helping you faster by being more precise about your product-related request.

If not listed please select "Other"

Please tell us how the issue is impacting your day-to-day routine

Help us helping you faster by being more precise about your order-related request.

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Android version available in Settings>About phone

Optional: Please fill in if available. Build number in "Settings-->About phone-->Build number"

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    For urgent/existing requests you can contact us by phone:

    • +31 20 788 4400

    Monday to Friday, 10:00-16:00 CET