How alternative operating systems affect your Fairphone warranty

  • Region:Europe
  • Updated 

Installing an alternative operating system on your Fairphone gives you full control over your software, but it changes how technical support and warranty coverage work. Your coverage depends on whether your phone came with the operating system pre-installed or if you installed it manually.

Phones bought with /e/OS pre-installed

If your phone came with /e/OS installed out of the box, reach out to Murena Customer Support first for software questions or technical issues. Our team provides support for your physical hardware if a component breaks.

If you purchased your phone directly from Murena in the United States, Murena Customer Support handles all software and hardware support exclusively.

Phones with manually installed operating systems

You are always free to install an alternative operating system on your Fairphone. However, using custom software limits the direct support we can provide.

Our warranty does not cover issues that occur during the installation of an alternative operating system. If your phone no longer starts during setup, our repair center can restore the original factory software that came out of the box for a fee. Once the original software is restored, your warranty coverage continues as normal.

How software and hardware support works

  • Software help: Contact the developers who created your operating system (such as Murena for /e/OS). Software developers know their product best and can issue technical fixes.
  • Hardware repairs: We cover physical hardware defects under warranty. You may need to reinstall Android OS temporarily during the diagnostic process so our team can verify the hardware issue.
  • Shipping address requirement: To claim a warranty repair, you must provide a valid shipping address located within our supported shipping areas in Europe or the United States. We use this address for after-sales returns and repairs.

Still need help?

First try our self-service portal and then reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.