Fairphone's Keep Club: Frequently asked questions

The Keep Club is Fairphone's way of rewarding you for keeping your Fairphone for as long as possible, as well as promoting our mission to your friends and family.

From referring friends to buying spare parts, every Fairphone friendly action you do will allow you to build up points that you can either use for a discount, or donate to the Alliance for Responsible Mining (ARM). Our goal is to reward you for keeping your phone longer and making the planet cleaner.

How do I join the Keep Club?

To join Fairphone's Keep Club:

Go to the Keep Club page
Click on Join Now
Follow the instructions.

There, you will also find all the general information about the program.

How old do I need to be to join the Keep Club?

To join the Keep Club, you need to be at least 18 years old.

Where do I need to live to join the Keep Club?

To join the Keep Club, you need to live in one of the countries we ship to.

Referrals in Keep Club

How do referrals work in Keep Club?

Our referral program rewards both you and your friends.

Your friend: receives a €50 discount towards a Fairphone or Fairbuds XL.
You: earn 250 Keep Club points (worth €25) once your friend has placed their order.

How do I refer a friend?

Navigate to the Refer a Friend section.
If you are signed in: click "Copy Link" or choose one of the direct sharing options.
If you are not signed in: enter your email address when prompted to generate your unique link.

Is there a limit to how many people I can refer?

You can share your referral link with as many people as you like! However, you can only earn the 250 point reward for a maximum of 10 successful referrals (meaning 10 friends have completed a purchase).

Points in Keep Club

How do I earn points in Keep Club?

Once you have joined Fairphone's Keep Club, you can earn points through the following activities:

Action	Points earned
Joining Keep Club	20 points
Phone's birthday (for every year you keep your phone)	20 points
Purchase of spare parts, protective cases, or screen protectors on our online shop*	1 point for every EUR or GBP spent
Successful referral using your referral link	250 points
Following us on Instagram	10 points
Following our TikTok page via our Keep Club page	10 points
Retweeting our pre-selected tweet	10 points
Subscribing to our newsletter	10 points
Watching or reading our pre-selected content and answering an easy question at the end	20 points
Returning a phone through our Reuse & Recycling Program	20 points
Registering the extended warranty for your Fairphone	10 points

*You must be logged into your Fairphone account when making your purchase. Unfortunately, we are unable to apply points retroactively.

How do I spend points in Keep Club?

Every 10 points equals €1, so 100 points equals €10 (and identical in GBP).

There are two ways to spend points.

For a discount: You can choose how many points to use for a discount by selecting the Choose Reward dropdown box on an order in the checkout. Points can only be redeemed when reaching the following amounts: 100, 250, 500, 750, 1000 and 1,500.

Donating to charity: You can choose to donate your points on the Keep Club page to our longstanding partner, Alliance for Responsible Mining (ARM). With a donation, you support their important work with the agromining cooperate of Iquira in Colombia. Points can be donated in the same increments as above.

Can I receive Keep Club points from a past order?

Unfortunately, no. We cannot add points to your account retroactively. You only start earning points once you have officially opted into Keep Club and are logged in when ordering.

Do my points in Keep Club expire?

For administrative and financial reasons, your points will expire after three years. Please check our Terms and Conditions for all the details.

Tier system in Keep Club

How does the tier system work in Keep Club?

The Keep Club has three tiers: Copper, Silver and Gold.

Every Keep Club member starts in Copper. By collecting points, you'll move up through the tiers and access new benefits.

How often do the tiers expire in Keep Club?

Once you reach a new tier, you have 12 months to collect more points. If you don't earn any points in those 12 months, you will be downgraded to the previous tier.

How do I claim my Gold Tier Gift?

Once a year, we send a special gift to our Gold Tier members to celebrate their status. In 2025, we organised this in December, and so we are likely to organise this again at the end of 2026.

Phone's birthday in Keep Club

What is the phone's birthday in Keep Club?

Earn 20 points for every year you keep your phone! Register your phone in your Fairphone account where it says 'Keep Club' and wait for the automatic email confirming we registered your phone’s birthday. We calculate points yearly based on the date you installed it/booted up for the first time.

Why can't I see my birthday points registered in Keep Club?

If you have an alternative software installed, our system is unable to recognise your device as "active" and so you will not receive birthday points. We cover this in the Keep Club terms and conditions. If you are not using an alternative software, then please contact our Customer Support and select 'Keep Club' in our contact form, and we will investigate with you.

Why can't I register my Fairphone 1 or Fairphone 2 for birthday points?

Fairphone 1 and Fairphone 2 cannot be registered, as we no longer offer support for these phones. It is a bittersweet thing for us to say, as we were truly proud of what we did with these. You can read more about our Fairphone 1 support update in July 2017 here and our Fairphone 2 support update in March 2023 here.

Donations in Keep Club

Where do Keep Club donations go?

The donations go in-full to our long-term partner Alliance for Responsible Mining (ARM). From the total amount of donations, we purchase so-called Fairmined gold credits on a quarterly basis from them.

The beneficiary of the gold credits from the Keep Club is the agromining cooperative of Iquira in Colombia. This mining cooperative was the first mine globally to receive their Fairmined Certification and have since then focused on implementing socially and environmentally responsible mining practices in their community.

You can find more information about ARM and Fairmined Certifications here and the mining cooperative Iquira.

Still need help?

First try our self-service portal and then reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.

Fairphone