Which types of payment do you accept?
All payment transactions are handled via our payment partners:
- Buckaroo Online Payment Services
The transaction statement on your bank transaction overview will always mention one of our partners, not always Fairphone B.V.
If this is applicable for your payment method, the national or international IBAN and BIC numbers that are used for your transaction are mentioned in the payment confirmation you receive when the payment was successful.
- If it does not state the IBAN or BIC, contact your bank or payment platform first to find out the transaction id.
- If you did not receive an order placement confirmation and/or a payment confirmation, -and they are not in your spam folder - something went wrong.
We accept the following forms of payment:
International payment service with a credit card (MasterCard, Visa). Debit cards are not accepted.
We accept Cartes Bancaire for France.
Payment fee is 1,2%.
If you encounter issues with your credit card payment, please consult this support article.
You will receive an email from Fairphone with specific payment instructions within an hour after placing the order.
If the e-mail does not arrive:
- Check your spam folder
- If you still can't find it, consult this article on troubleshooting your bank transfer issue
- When this doesn't solve the issue, contact our support team.
Payments made by bank transfer can take up to 5 days to process. Additional bank charges may apply for international transfers.
You can transfer payments from your PayPal account, directly or via your credit card (MasterCard, Visa). If you're not a frequent PayPal user, you may be able to make credit card payments as a guest up to 7 times, so without creating an account.
If you have any issues paying through PayPal, please contact the PayPal customer service.
Payment fee is 1.7%.
- Bancontact (Belgium)
- Dankort (Denmark)
- Giropay (Germany)
- Swish (Sweden)
- Sofortüberweisung (Austria, Belgium, Germany, and Switzerland)
International payment services.
Payment fee is 1,2%.
iDeal (The Netherlands)
Dutch payment service.
This payment form is free of charge.