Creating a Fairphone account helps you track your orders, manage shipping details, and access Fairphone services in o...
Account and orders
Payments, shipping and delivery, returns and refunds
Manage your account
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We take your privacy seriously. The Fairphone Privacy Request Center is your central hub for managing your personal i...
Shipping and delivery
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Fairphone ships to many destinations across Europe. Here you can find everything you need to know about our shipping ...
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This article explains how to purchase and use Fairphone products if you live outside of our standard European or Unit...
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Can I buy or pick up a product at your Amsterdam Fairphone office?No, unfortunately. It is still on our wishlist, bu...
Returns and refunds
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If your package arrives with visible damage or your product does not work as expected, we want to help make it right....
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Here you'll find everything you need to know about our return process. Please note that this information applies only...
Payments
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All current payment transactions are handled via our payment partner Adyen. (Orders before August 2019 were done via ...
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As the price for a whole device, spare part or accessory is not for every budget, we have the gift card for you. This...
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You will receive your official invoice by email as soon as your payment is successfully completed when purchasing dir...
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Once an invoice is issued, legal and administrative regulations strictly limit the changes we can make. This guide ex...
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If you have a discount code for our online shop, congratulations! This guide explains how to apply your code to an or...
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When you buy from our online shop, your taxes and customs duties depend on your shipping address. This guide explains...
Manage your order
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After you have paid for the order, it is no longer possible to add additional items or change an item. You can always...
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If you placed an order by mistake or changed your mind on the Fairphone website, you can easily cancel your order you...
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When you purchase a Fairphone gift card, you can update certain details or cancel your order under specific condition...
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You can track the progress of your purchase directly through your account dashboard. This guide explains how to view ...
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If you purchased items without logging into an account, your order was processed as a guest checkout. This guide expl...
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Once you place an order in our online shop, you can easily track its journey from our distribution center straight to...
Contacting Support
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To help us process your request, we'll sometimes ask you to provide clear and accurate photos of your phone or spare ...
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If you need real-time support, you can reach out to us through our chat widget on the website. Our chatbot, Tin, is a...
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We’ve noticed a lot of excitement and curiosity surrounding our recent social media posts and emails. We love seeing ...