Manage your account

• Manage Your Fairphone Account: Settings, Orders, and Data
• Manage your personal data and privacy requests

Shipping and delivery

• ★ Shipping countries, fees, and delivery options
• Buying and Using Fairphone Products Outside of Europe
• Can I pick up my product at the Fairphone HQ in Amsterdam? (No)

Returns and refunds

• How to handle a damaged package or faulty product
• How to return your order for a refund

Payments

• Available Payment Types
• How to give and use a Fairphone gift card
• How to receive or find your Fairphone invoice
• How to update or change your invoice
• How to use a discount code in our online shop
• Taxes, VAT, and customs duties on Fairphone orders

Manage your order

• Can I add or Change Anything to my Order After I have Paid?
• How to cancel your order
• How to change or cancel a Fairphone gift card
• How to check and understand your order status
• How to track your order and manage UPS deliveries
• Product Stock Availability & Notification: What to do when an item is Out of Stock

Contacting Support

• Fairbuds and Fairbuds XL in the US: Support and Availability
• How to take photos for your Fairphone support request
• I saw a social media post teasing a potential new product, can you tell me more?